Itil Service Delivery Specialist Grade Vi

3 weeks ago

Dublin, Dublin City, Ireland Childrens Health Ireland Full time
Purpose of the Role CHI is looking for a hands-on, ITIL Delivery specialist to join our team and drive the ITIL process across the organisation A key deliverable from the role is to strengthen the ICT ITSM processes.
Essential Criteria: A third level degree/post-graduate qualification in a technical discipline such as Computer Science, Information Technology or Electronic Engineering plus 3 years post qualification experience in a relevant role.
The role must include proven experience in managing service delivery and ICT service desks of similar size, scale, scope and complexity with proven experience of the ITIL framework and implementation of best practices.
Or 5+ years' experience in a relevant and similar role that includes proven experience in managing service delivery and ICT service desks of similar size, scale, scope and complexity with proven experience of the ITIL framework and implementation of best practices Relevant degree or equivalent qualification, at least 3 years post qualifying experience Advanced Excel skills, including the ability to create and maintain reports.
Experience with Change Advisory Board process.
Experience with problem management.
ITIL certified or equivalent IT service management experience.
Proficient with service management tools, ideally Service Now Experience with hosting meetings, preparing agendas, and outputs.
Experience with Change Advisory Board process.
ITIL certified or equivalent IT service management experience.
Proficient with service management tools and Service Now.
Competent in Microsoft Word, Excel, Power Point, Visio, Share point, Teams etc.
Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.
The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.
* Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter.
The closing date for submissions of CV's and cover letter is 21st August 2025 by 23:45pm.
Applications must be completed through the advertised post on by clicking 'Apply for Job'.
Applications will not be accepted through direct email or any other method.
For informal enquiries for this specialty/department, please contact: Adrian Rath Chief Technology Officer E: John Maher Senior Infrastructure Manager E: For other queries relating to this recruitment process, please contact Talent Acquisition Team PLEASE NOTE: CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments.
This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program.
This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.
It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.
Below, you'll find the list of commencement dates for 2025.
September 15th October 13th November 10th December 15th To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.

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