Claims Relationship Manager
2 weeks ago
This is a key leadership role within the Motor Damage division, managing a team focused on delivering an exceptional service experience to brokers and large commercial clients.
The position combines team management, client relationship building, and process improvement to strengthen the insurer's position in the market.
Your Role Lead and motivate a team of approximately 20 claims professionals, split between Dublin and an outsourced partner.
Act as the primary contact point for major brokers and large commercial clients, ensuring service delivery meets and exceeds expectations.
Develop strong relationships through regular engagement, including face-to-face meetings with brokers and clients.
Oversee reporting, communications, and performance metrics to ensure quality and consistency.
Identify and implement process improvements to enhance broker and client experience, including input into upcoming technology upgrades.
Collaborate with senior leadership to shape and execute a strategy to compete with leading market peers.
Drive a culture of open communication, both within the claims team and with external stakeholders.
Support the delivery of change initiatives, including reducing paperwork and simplifying claims processes for clients.
Your Skills Experience in a leadership or management role within claims or commercial insurance.
Strong track record of managing broker or large client relationships.
Proven ability to manage and develop teams, ideally 15+ people.
Excellent communication and stakeholder management skills.
CIP, Dip CII or equivalent qualification desirable.
Background in damage claims, motor claims or commercial lines an advantage, but open to strong candidates from broker backgrounds with relevant leadership skills.
What's on Offer Competitive salary up to €55,000, depending on experience.
Hybrid working model with flexibility.
On-site facilities including a new gym and free hot lunches.
Opportunity to shape a new leadership position with direct influence on client relationships and service delivery.
Should this position be of interest to you please call Tadhg at.
Applications are in strict confidence.
Skills: claims motor damage injury broker insurance
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