Claims Relationship Manager

3 weeks ago

Dublin, Dublin City, Ireland AXA Group Full time
We have a fantastic opportunity as a Customer Relationship Manager here at AXA Ireland.
You'll be the subject matter expert, providing guidance and mentoring to more junior claims handlers within their field of expertise, updating the Claims management team on relevant legal and environmental issues and provide support in the delivery of AXA strategical goals.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work majority of your week away from home.
Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.
Some of what you'll be doing: Subject matter expert, providing guidance and mentoring to more junior claims handlers within their field of expertise.
Deliver and identify training needs.
Act as a point of referral for the Claims department.
Be flexible within the role to undertake other duties as assigned by your Manager and participate in any designated projects (including cross-functional).
Where relevant, conduct audits for our panel solicitors and/or loss adjusting firms on claims of a large and sensitive nature.
Technical Expert may also manage an operational team in all aspects of technical & high value case management (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points.
Control costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).
Compile appropriate MI reporting for escalation to the local Claims Manager and the executive team.
Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.
Qualifications 5+ years claims handling experience to include Personal injury and liability experience (essential) property claims experience (beneficial) Bachelor's degree or the equivalent combination of education and experience is required, ideally Business or Legal (essential) CIP qualification - ROI (essential) In-depth understanding of NI and ROI Legal System, process and procedures.
Must meet internal criteria as set out in Recruitment & Selection Policy available on intranet.
This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements.
As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.

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