System Development Engineer, Customer Experience and Business Trends

4 weeks ago


Dublin, Dublin City, Ireland Amazon Full time
System Development Engineer, Customer Experience and Business Trends

Customer Experience and Business Trends (CXBT) is seeking a scale-focused and customer-obsessed System Development Engineer. CXBT is an organization composed of diverse functions dedicated to deeply understanding and improving customer experience globally.

We are looking for talented System Development Engineers to develop optimized solutions to create high-quality data for identifying business trends. The position requires working directly with Amazon product and customer insights managers to contribute from ideation to execution in a fast-paced manner.

Key Responsibilities
  1. Operational excellence through support of incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
  2. Work on operations and maintenance-driven coding projects, primarily in Java, Python, AWS, web technologies, setting up high coding standards to ensure quality delivery.
  3. Software deployment support in staging and production environments.
  4. Develop tools to automate and aid operations and maintenance.
  5. System and Support status reporting. Propose, drive, and implement technical solutions for automation, efficiency, and scalability.
  6. Work directly with Amazon product and customer insights managers to contribute from ideation to execution in a fast-paced manner.
  7. Collaborate with software developers in the team for handing-off or taking over active support issues, providing on-call support and technical consultation to Amazon internal customers.
  8. Innovate new ideas and implement them to continuously improve coverage and quality of information.
A Day in the Life

Stay connected with CXBT Product and Customer Insights Managers, solve unique problems that help set Amazon up for success. Work with developers in the team to solve these problems efficiently and in an automated fashion, focusing on resolution rather than mitigation.

Basic Qualifications
  1. Enrolled in or have completed a Bachelor's degree in computer science, computer engineering, or a related field.
  2. 1+ years of contributing to automation for new and current system experience.
  3. Experience programming or scripting languages like Python, Java, C, or C++.
  4. Experience in automating, deploying, and supporting infrastructure.
  5. Experience with tools for automation (building, testing, releasing, or monitoring).
Preferred Qualifications
  1. Experience with CI/CD pipelines build processes.
  2. Experience working in large-scale software development environments.
  3. Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.


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