Renewals Manager, EMEA

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.

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Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays

Who we are looking for:

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Enterprise Customer Success and Enterprise Account Executives team to maintain and grow our account base.

You'll proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in Dublin, Ireland

You'll proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region.

We're excited about you because you have:

Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level large, Enterprise Accounts.

Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.

Ability to work autonomously and with the flexibility to accommodate the regions you are working across

Ability to negotiate terms for complex deals while maintaining great client relationships

Superior time management skills; excellent attention to detail

Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

What you'll be doing:

Own approximately 45 renewals quarterly for Enterprise customers in EMEA

Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.

Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.

Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.

Directly negotiate all renewal terms with client procurement teams.

Maintain a 4-month rolling forecast and track all renewal activity in Salesforce

Why work here?

You'll grow here.Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You'll own your work.We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.

You'll build with others.We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You'll see your impact.What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?

Bring your curiosity. We'll bring the platform and the support. Let's LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits ,Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

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We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all.

As part of Udemy's Equal Employment Opportunity policy, we don't discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will no t be considered in the hiring process or thereafter.

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