Restaurant & Bar Manager

2 weeks ago

Dublin, Dublin City, Ireland The Address Citywest Full time
Overview

Job Title: Restaurant and Bar Manager

Reporting To: Director of Operations

Responsible for: Ensuring efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of the food and beverage team.

Responsibilities
  • To assist in the implementation of the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
  • To ensure that the department creates a professional impression on customers and team members.
  • To act on customer feedback relevant to your areas of responsibility. This includes customer complaints and compliments.
  • To assist with the control and monitoring of payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
  • To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail. This includes ensuring shift controls and procedures are adhered to.
  • To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
  • Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed targets.
  • To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of senior manager.
  • Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
  • To actively upsell throughout all aspects of customer service and train team to do so.
  • At all times conduct yourself in a professional and courteous manner.
  • Ensure customer satisfaction throughout there dining experience with us.
  • Ensure dining areas are maintained within cleaning schedules.
  • To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
  • To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
  • To actively participate in any training and personnel exercises designed to improve standards and performance levels.
  • To carry out the company's customer relation policy.
  • To communicate company's services to guest as required.
  • To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
  • To ensure the highest standards in personal hygiene and grooming.

Compensation: Competitive salary


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