Restaurant & Bar Manager

2 weeks ago

Dublin, Dublin City, Ireland The Address Citywest Full time
Overview

Job Title: Restaurant and Bar Manager

Reporting To: Director of Operations

Responsible for: Ensuring efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of the food and beverage team.

Responsibilities

- To assist in the implementation of the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
- To ensure that the department creates a professional impression on customers and team members.
- To act on customer feedback relevant to your areas of responsibility. This includes customer complaints and compliments.
- To assist with the control and monitoring of payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
- To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail. This includes ensuring shift controls and procedures are adhered to.
- To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
- Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed targets.
- To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of senior manager.
- Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
- To actively upsell throughout all aspects of customer service and train team to do so.
- At all times conduct yourself in a professional and courteous manner.
- Ensure customer satisfaction throughout there dining experience with us.
- Ensure dining areas are maintained within cleaning schedules.
- To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the company's customer relation policy.
- To communicate company's services to guest as required.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming.

Compensation: Competitive salary

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