Surgical Scheduler IV

4 days ago

County Leitrim, Ireland University of Rochester Full time

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location:
140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623

Opening
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 910137 CVSL - Vascular Surgery
Work Shift: UR - Day (United States of America)
Range: UR URCB 205 H
Compensation Range: $20.31 - $27.42

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities
GENERAL PURPOSE:
The Surgery Scheduling Specialist performs surgical scheduling functions in a high volume, complex vascular surgery practice. The Surgical Scheduler must schedule inpatient and outpatient procedures consistent with the patient's diagnosis and case request. The candidate acts as a professional liaison for staff, hospital personnel, medical staff, and physician's offices. Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's case requests. Also requires strong customer service skills with patients, employees, and the public in addition: typing, experience using computerized documentation systems, and problem solving. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.

Essential Functions

  • Schedule surgeries based on surgeon's schedules, available dates, and communicated case urgency and appropriately maintains the provider's calendar.
  • Schedule with appropriate location (SMH, HH, FFT, Sawgrass, Canal View), utilizing appropriate CPT codes and obtaining necessary prior authorizations with payers.
  • Schedules necessary preoperative testing and post operative follow up as indicated.
  • Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
  • Coordinates device representatives to be present during various procedures to assist surgeons in deployment.
  • Negotiates surgical/procedural schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
  • Using independent judgement, authorizes overbooking and rearranging of surgeons operating room schedules based on case complexity, medical urgency, and provider preference. Authorizes and arranges rescheduling when cancellations occur by applying protocols for surgical scheduling.
  • Performs triage on incoming calls to determine what action can be taken at the time of call, what calls should be escalated.

Other duties as assigned.

Qualifications

  • High School graduate or equivalent and 3 years of relevant experience required.
  • Or equivalent combination of education and experience required.
  • Medical Terminology, experience with surgical/appointment scheduling software, such as Flowcast, and electronic medical records preferred.
  • Demonstrated customer relations skills preferred.

EOE Minorities / Females / Protected Veterans / Disabled
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

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