Strategic Account Manager

3 weeks ago

Cork, Cork, Ireland Altuent Full time

At Altuent, we are looking for a highly motivated and Strategic Account Manager with strong content knowledge and expertise to support our clients in achieving their business objectives, which will further drive the growth of Altuent.

This is an exciting opportunity for you to blend your content and business knowledge in a fast-paced, dynamic, and supportive business. You'll have a deep understanding of navigating corporate structures, solving content-related problems, developing strong internal and external relationships, and have experience growing business areas or teams.

The Strategic Account Manager will be responsible for the growth in new business with key accounts. You will work with the Operations team to ensure we consistently deliver value on each project and solve our clients' ongoing content-related problems. This is a key leadership position where you will be supported by the wider account team. You will report to the Head of Sales and Partnerships.

Employment Type

Full-time, Permanent.

Location

Cork, with remote and flexible working arrangements available.

What's in it for you?

When you join our team, you will become part of an open and communicative culture. Altuent was founded on the principle that all communication, no matter how technical, is about people. We put that into practice by ensuring everyone on our team is valued, included, and supported. We also offer you:

Career progression opportunities in the form of:
  • A curated learning and development plan that helps you grow and achieve your career goals.
  • The opportunity to get involved in projects outside of your area of expertise. We pride ourselves on creating opportunities for our team members to gain experience in activities and fields that they are interested in that might not fall within their main area of expertise.

A good benefits package that consists of:
  • The opportunity to participate in the company pension scheme.
  • The opportunity to participate in the company bonus scheme.
  • Participation in the Altuent Sick Pay scheme.
  • Participation in the VHI/Altuent Group health insurance scheme.
  • Participation in the Taxsaver Commuter Ticket scheme.

What's more, we've championed flexible working arrangements, including varied work-from-home options, from the beginning and will continue to do so as long as our team members find value in such an approach.

What will you be doing?
  • Provide strategic input to and take responsibility for key areas of the key account strategy.
  • Listen to our clients' needs and provide feedback to the business that influences how we position our offering and potentially add new services, including technology solutions.
  • Lead potential clients to an understanding of content solutions that solve their problems, demonstrating how Altuent services match their needs using value-based selling.
  • Develop and execute key account management plans for all specified clients.
  • Enable customers to achieve their business objectives through content.
  • Organise and coordinate business review meetings with clients at agreed intervals.
  • Establish client satisfaction reporting to ensure we are achieving clients' goals while acquiring learnings from each project.
  • Work with the team to develop thought leadership content that connects with our client base.
  • Support marketing to develop collateral to promote Altuent services.
  • Collaborate closely with the Operations team to support new customer acquisitions and onboarding.
  • Provide input to client invoicing at the end of the month.
  • Agree and own specific business development metrics, particularly around pipeline development.
  • Identify opportunities for clients to act as advocates for Altuent, such as case studies and testimonials.
  • Attend conferences, events, and client sites, where necessary.
  • Provide timely and accurate reporting on client management KPIs.

Your Skills And Experience
  • Minimum of 5 years' relevant work experience in a tech comm, learning, or language role.
  • Third-level qualification related to content development and strategy, or in marketing, business, or another similar discipline.
  • Ideally, previous small business and multi-national experience.
  • Experience in account management is an advantage but not essential.
  • Demonstrated strong strategic thinking, interpersonal, negotiation, networking, relationship-building, problem-solving, and presentation skills.
  • Highly analytical and data-driven while also being a people person.
  • Strong planning and organisational skills – can effectively allocate time and prioritise appropriately even when faced with multiple demands and competing priorities.
  • Excellent written and spoken English.
  • Passionate about new technologies and tools.
  • Interested in AI, machine learning, AR/VR, and other such technologies.
  • Highly motivated self-starter, eager to learn, determined to adapt quickly, and comfortable with some ambiguity.
  • Willingness and ability to travel, if needed.
  • Demonstrated leadership ability.
  • Strong computer skills, including competency in an enterprise CRM, Microsoft Word, PowerPoint, and Excel.

About Altuent

Altuent is an exciting company of technical content creators, consultants, instructional designers, linguists, and content innovation experts who support leading technology-enabled and life sciences companies to create the ideal user experience for their customers. Innovation is at the core of what we do so we embrace the latest technologies and AI solutions in a trustful and transparent way to deliver further value to our customers.

As knowledge transfer professionals, we support our clients to leverage their data, content, and information to solve their business problems. Some of the problems our clients face includes, creating content for AI, moving to structured content or driving end-user adoption.

Our service offering includes:
  • Content Consulting Services
  • Content (incl language) Strategy, Information Architecture, Content Migration
  • User Adoption and Learning Strategy
  • Content Development and Optimisation Services
  • Technical Writing, Content engineering, and automation
  • Instructional Design, eLearning, simulations, and user adoption content
  • Language Services
  • Translation and Localization
  • eLearning Translation
  • Training Services
  • Technical Writing Training
  • Technical training: Writing for DITA, AI fundamentals
  • AI Ready Content Services
  • Creating content for Machines and Humans
  • AI Enablement

For us, it's about people and we pride ourselves on creating an enjoyable, challenging and rewarding work environment, which makes it easier for our team to focus on our customers in a collaborative way.

Our purpose is to "empower people to bring their ideas to life" and we are guided by our core values that embody our culture and underpin our decisions. Our purpose statement and values were born out of the stories our employees, clients, and partners shared about us, which brings tangible meaning to all of us and a solid foundation for the future. Here's a summary list of our core values:
  • Teamwork
  • Quality
  • Integrity
  • Customer focus
  • Measured risk taking
  • Making a difference

When you join, we will share the 'stories' that will make these values tangible and support you in your day-to-day while working in Altuent.
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