Food & Beverage Shift Leader

5 days ago

Cork, Cork, Ireland Corkinternatioanlairporthotel Full time

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Overview

Commitment to the Passionate Pursuit of Perfection: Every team member is expected to strive for the Passionate Pursuit of Perfection to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.

SCOPE OF WORK

In addition to providing excellent service, the F&B Shift Leader supports the management team by supervising day-to-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.

Main duties and responsibilities
  • Leadership & Supervision
  • Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
  • Delegate responsibilities and provide clear instructions to team members.
  • Support new team members through training, coaching, and ongoing guidance.
  • Monitor team performance, provide feedback, and escalate issues to management when needed.
  • Act as the point of contact in the absence of the F&B Supervisor or Manager.
Operations & Service
  • Assist in the general tidiness and cleanliness of the working area and guest area as applicable.
  • Set tables to required lay-up.
  • Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
  • Ensure smooth running of service, resolving operational issues quickly and effectively.
  • Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
  • Assist with stock control, including ordering, monitoring usage, and reducing wastage.
  • Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
Guest Experience
  • Lead by example in delivering friendly, professional, and efficient service.
  • Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
  • Anticipate guest needs and support the team in upselling and promoting hotel services.
Health & Safety
  • Ensure team compliance with food hygiene, health & safety, and fire safety standards.
  • Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
  • Report any accidents, hazards, or maintenance issues immediately to management.
General
  • Attend and contribute to departmental meetings and briefings.
  • Support the F&B Manager in implementing new procedures or standards.
  • Carry out any other duties reasonably requested by management.
Benefits
  • Competitive rate of pay
  • Relocation Assistance
  • Access to our Company Pension Scheme
  • Death in Service Benefit
  • Employee referral bonus
  • Friends & Family discounts across our restaurants
  • Special rates in our hotel accommodation
  • Paid internal and external training days
  • Access to Trained Mental Health First Aiders
  • Team Member Social & Wellbeing Events
  • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
  • Meals on Duty
  • Assistance with Leap Cards
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

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