Food & Beverage Shift Leader

4 weeks ago

Cork, Cork, Ireland Cork International Hotel Full time
Overview

Commitment to the passionate pursuit of perfection: Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.

Note: Official wording retained as provided; all emphasis removed to plain text per formatting rules.

SCOPE OF WORK

In addition to providing excellent service, the F&B Shift Leader supports the management team by supervising day-to-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.

Main duties and responsibilities
  • Leadership & Supervision
    • Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
    • Delegate responsibilities and provide clear instructions to team members.
    • Support new team members through training, coaching, and ongoing guidance.
    • Monitor team performance, provide feedback, and escalate issues to management when needed.
    • Act as the point of contact in the absence of the F&B Supervisor or Manager.
  • Operations & Service
    • Assist in the general tidiness and cleanliness of the working area and still room.
    • Set tables to required lay-up.
    • Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
    • Ensure smooth running of service, resolving operational issues quickly and effectively.
    • Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
    • Assist with stock control, including ordering, monitoring usage, and reducing wastage.
    • Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
  • Guest Experience
    • Lead by example in delivering friendly, professional, and efficient service.
    • Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
    • Anticipate guest needs and support the team in upselling and promoting hotel services.
  • Health & Safety
    • Ensure team compliance with food hygiene, health & safety, and fire safety standards.
    • Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
    • Report any accidents, hazards, or maintenance issues immediately to management.
  • General
    • Attend and contribute to departmental meetings and briefings.
    • Support the F&B Manager in implementing new procedures or standards.
    • Carry out any other duties reasonably requested by management.
Benefits
  • Competitive rate of pay
  • Relocation Assistance
  • Access to our Company Pension Scheme
  • Death in Service Benefit
  • Employee referral bonus
  • Friends & Family discounts across our restaurants
  • Special rates in our hotel accommodation
  • Paid internal and external training days
  • Access to Trained Mental Health First Aiders
  • Team Member Social & Wellbeing Events
  • Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
  • Meals on Duty
  • Assistance with Leap Cards

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