Local Account Manager

3 weeks ago

Shannon, Ireland TN Ireland Full time

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Strengthen relationships with existing house accounts.

Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.

Understand customers' business and strategy and our role with the customer.

Responsibilities
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors.
  • Maintain and update action items lists weekly for follow up items.
  • Identify opportunities and grow business from existing house accounts.
  • Make 10 calls per week; preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up; Tuesday-Thursday are for calls.
  • Assist with collections when needed.
  • Manage client profiles, separated out by location.
  • Build territory maps showing the number of accounts located in each city and update monthly.
  • Input and manage Teamsell for significant calls.
  • Be fluent in EI systems and demos to provide technical updates to LAM accounts.
  • Involve sales and operations at appropriate times.
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Manage Business Reviews; goal is to have a minimum of one per account per year.
  • Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
  • Assume lead responsibility for the efficient delivery of all local (branch) services.
  • Assist, and if needed, spearhead problem resolution for issues outside of local branch.
  • Ensure that a functioning and agreed-upon invoicing-payment process is in place.
  • Meet with local customers to maintain customer information and satisfaction.
  • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business
Qualifications

Requirements - Skills, Education, Experience:

  • High school degree or equivalent business qualifications.
  • Minimum two years of Expeditors/industry experience.
  • Ability to create/write customer requirements clearly for use by other Expeditor employees.
  • Knowledge of required Expeditors operating systems as well as PC skills, including word processing.
  • Demonstrated customer service skills and proven interpersonal skills.
  • Level one Account Management certification.
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