Property Loss Adjuster

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Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we'd love to have you.

Property Loss Adjuster

Excellent new opportunity to join our Claims team in Dublin. We are looking to hire an experienced Loss Adjuster to handle property claims in order to achieve settlement outcomes in line with business strategy and goals, regulatory and corporate policies and customer propositions.

You will spend the majority of your time assessing household or commercial scene of loss/events, gathering relevant information, documenting findings and advising customers.

You will be field based, working in various locations throughout Ireland and dealing with customers on a one to one basis.

Reporting to the Technical Property Claims Lead, you will have strong analytical, communication and organisation skills, and enjoy using your strong investigative, negotiation and decision-making abilities to deliver an effective service to our customers.

Key Responsibilities:

• As a Loss Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process.
• With knowledge in property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.
• Utilizing your negotiation skills, you will aim for optimal outcomes in claims settlements, while providing excellent customer service and fostering relationships with clients.
• Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.
• Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary, in order to deliver high standards of customer satisfaction.
• In addition to effectively managing your portfolio of claims, you will participate in surge event management to provide vital support during these critical times.

Requirements:

• 3+ years Loss Adjusting experience
• Dip LA, or progress towards ACILA/ACII is desirable but not essential
• Experience of dealing with brokers and a wide variety of customers
• Strong negotiation and interpersonal skills
• Excellent attention to detail
• This role is Field Based, so a Full Driving Licence is required

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionAdministrative and Quality Assurance
• IndustriesFinancial Services and Insurance Agencies and Brokerages

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