Manager, Customer Success

2 weeks ago

Dublin, Dublin City, Ireland Datadog Full time
Overview

Manager, Customer Success (South EMEA) at Datadog — lead a regional team focused on expansion, retention, and renewals. This high-impact role coaches Customer Success Managers and owns the regional strategy for customer revenue, guiding the team to deepen customer relationships, identify growth opportunities, and execute with precision. Success means hitting numbers and building a high-performing team that delivers Datadog's value across the region.

What You'll Do
  • Drive and influence the full renewal and expansion sales cycle
  • Serve as an advisor and role model for exemplary customer service
  • Balance autonomy with effective communication upwards
  • Act as a regional/segment owner and escalation point for relevant matters
  • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
  • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
  • Focus on talent attraction, retention, and development to create high-performance teams
Who You Are
  • Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • 3+ years of experience leading a high-performing team of Customer Success Managers
  • A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech or subscription-based software space
  • Comfortable in a fast-paced, scaling environment
  • French / Arabic language is nice-to-have

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth
  • Best-in-class onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, with opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a growth-focused strategy to help customers transform and optimize cloud-based infrastructure and applications. Datadog is used by organizations of all sizes across industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Candidate notices are available for reference.

Your Privacy

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development
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