Customer Success Manager

2 weeks ago

Dublin, Dublin City, Ireland Meili Full time
Overview

Meili builds technology that enables car rental companies to integrate directly with airlines and travel brands, providing access to the highest-converting ancillary platform in the market.


Founded by a team with extensive travel tech experience, we've partnered with +25 global brands including SAS, Lufthansa, Accor Hotels, and FREENOW, and we're committed to rewriting the rules of ancillary distribution.


We're looking for a proactive and relationship-driven Strategic Customer Success Manager (Spanish Speaking) to join our team and help drive long-term value for our partners. You'll play a key role in shaping how we deliver impact for customers and championing their success across every interaction.



You'll love it here if...
  • You're someone who takes initiative and finds energy in figuring things out, even when the path isn't clear.
  • You genuinely care about the customer and know that helping them succeed is a win for everyone.
  • You're always ready to jump in and help out with whatever's needed to keep things moving.


Key Responsibilities
  • Build trusted, long-term relationships with customers and partners, acting as the main point of contact for assigned accounts to drive loyalty, engagement, and retention
  • Provide competent technical information and knowledge, in both English and Spanish, to support timely customer integrations
  • Deeply understand each customer's business and goals to deliver tailored support and uncover sales opportunities that add value
  • Monitor and track customer performance data to identify risks and opportunities, and facilitate regular reviews - using storytelling to highlight wins, uncover gaps, and align on measurable success plans
  • Act as a bridge between customers, partners, and internal teams - ensuring alignment, coordinating customer-specific requests, and driving performance
  • Maximise smooth on-boarding and mitigate any potential risks/issues during handover of customer accounts from Sales into Customer Success
  • Provide commercial and strategic input to Operations equipping them with information, context and customer updates that could maximise business performance
  • Prompt triaging and management of customer issues
  • Help us evolve our customer playbooks, tools, and processes as we grow across markets and segments
  • Build and maintain a clear understanding of competitor and market activity landscape


Qualifications
  • 5+ years experience in Customer Success or Account Management
  • Fluency in Spanish is essential for this role, proficiency in additional languages is a strong plus
  • Proven understanding of the travel technology industry, including key pain points and emerging opportunities
  • You thrive in a fast-paced, ambiguous environments
  • Strong strategic thinking and problem-solving capabilities
  • Exceptional communication and interpersonal skills with the ability to build and maintain relationships with customers, partners and internal teams
  • Skilled at managing multiple priorities simultaneously, coordinating with various teams to ensure alignment and handling the smooth transition from Sales to Customer Success
  • Familiarity with CRM software and data analysis tools
  • Ability to adapt based on evolving market conditions, customer needs, and internal capabilities
  • Willingness to travel occasionally (~ 15%) to support key initiatives or customer engagement


What We Offer
  • Competitive Compensation
  • Generous and flexible annual leave allowance
  • Health Insurance
  • Paid Family Leave
  • Hybrid Working and more ...


Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Internet
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