In Room Dining Supervisor

3 days ago

Dublin, Dublin City, Ireland The Shelbourne Hotel Full time

JOB SUMMARY

Ensures the smooth and professional running of the Room Service Operation achieving standards required by hotel and company policy throughout all 265 rooms.

Candidate ProfileExperience
  • Previous Food and Beverage experience in a hotel environment
Skills and Knowledge
  • Good communication skills (verbal, listening, writing) and fluency in English
  • Flexible approach to work
  • Good time management and organisational skills
Education or Certification
  • Certificate in HACCP
Business Results

Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share.

  • Operations: Assists in the daily operational duties of the In Room Dining department. Ensures compliance with Marriott Operating Standards to maintain brand integrity.
  • Guest Satisfaction: Strives to meet or exceed customer expectations.
  • Human Resources: Assists in maintaining the Marriott culture.
  • Financial Management: Assists as needed in managing the Food and Beverage function operating budget and capital expenditure budget to achieve or exceed budget expectations.
Technical Expertise (Learning and Applying Personal Expertise)

The following are specific responsibilities and contributions critical to the successful performance of the position:

Operations/Property Management
  • Offers guests an enjoyable and expertly served dining experience conforming to Renaissance standards of excellence, food quality, professionalism and friendliness equal to that of the finest restaurant in the city.
  • Follows the established procedures as outlined in Service Standard Manual to ensure correct and efficient order taking within required time frame while providing courteous and helpful information on the telephone.
  • Uses the guests name at least twice during each conversation.
  • Offers quick, correct, precise and friendly service that is respectful and accommodating of the guest's requests of selections and timeliness of service.
  • Coordinates with the kitchen for smooth service.
  • Makes guests feel comfortable and at ease in his/her room. Is able to answer frequently asked questions, e.g., directions in the hotel, hours of service or other information.
  • Ensures the set up of the mini bar is standardized by room type and responsible for the administration of all consumed mini bar items.
  • Removes trays and tables from the guest rooms when requested.
  • Controls the cleanliness in the room service and mini bar areas.
  • Keeps accurate control of the guest checks, currency and posting procedures.
  • Records all guest charges, gratuities and cash transactions accurately.
  • Complies with Renaissance and unit cash handling procedures.
  • Maintains an In-Room Dining control sheet so the Restaurant Manager knows when an order was taken, retrieved and by whom.
  • Checks and charges all amenities on daily basis.
  • Keeps constant contact with reception about VIP arrivals and check-ins.
  • Informs the manager or supervisor of all customer complaints and makes appropriate efforts to correct the problem.
  • Completes opening and closing side work as assigned.
  • Handles "Privacy Please" rooms where the guest does not answer or the wrong items were delivered.
  • Sets up orders on trays and tables and transports them to guest floors and rooms.
  • Maintains the Heritage Lounge standards and cleanliness during the times the lounge is not staffed on a constant basis.
  • Sets up the lobby coffee service.
  • Conducts oneself in a professional manner at all times to reflect the high standards of Renaissance Hotels.
  • Complies with all current Marriott standard and local operating policies and procedures.
Guest Satisfaction

Sets a positive example for guest relations.

Skills:

Communication, Organised, Time Management


#J-18808-Ljbffr

  • In Room Dining Operations Manager

    3 days ago

    Dublin, Dublin City, Ireland The Shelbourne Hotel Full time

    The Shelbourne Hotel is seeking an In Room Dining Supervisor to ensure the smooth and professional running of our Room Service Operation, achieving standards required by hotel policy throughout all 265 rooms.Key ResponsibilitiesOperations: Assist in daily operational duties of the In Room Dining department. Ensure compliance with Marriott Operating Standards...

  • Hotel Dining Services Supervisor

    3 days ago

    Dublin, Dublin City, Ireland The Shelbourne Hotel Full time

    The Shelbourne Hotel is looking for a skilled Hotel Dining Services Supervisor to join our team.Key ResponsibilitiesSupervising Room Service Team: Ensure that all staff are trained to provide excellent service and adhere to Marriott Operating Standards.Coordinating with Kitchen: Coordinate with the kitchen for smooth service.Maintaining Set Up: Ensures the...

  • Dining Room Care Professional

    3 days ago

    Dublin, Dublin City, Ireland Sunrise Senior Living Full time

    Company Overview:Sunrise Senior Living is a certified Great Place to Work, committed to empowering residents to live longer, healthier, and happier lives. Our team members are dedicated to providing exceptional care and services that make a meaningful difference in the lives of our residents.We believe in celebrating the unique ways our team members bring...

  • Dining Room Assistant

    4 days ago

    Dublin, Dublin City, Ireland Gather & Gather Roi Full time

    Gather & Gather Roi is a workplace catering expert known for great food, coffee, and customer service. We are seeking a skilled Dining Room Assistant to join our team in Dublin.Key Responsibilities:Assist in maintaining clean and hygienic kitchen and dining areas.Support food preparation and presentation.Transport food items, cleaning materials, and laundry...

  • Dining Room Associate

    2 days ago

    Dublin, Dublin City, Ireland Chartwells Independent Full time

    We're seeking a passionate and friendly Dining Room Associate to join our team at Chartwells Independent. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive dining experience.You will work in a fast-paced environment where no two days are the same. You'll have the...

  • Employee Dining Room Support

    2 days ago

    Dublin, Dublin City, Ireland The Merrion Hotel Full time

    The Merrion Hotel is a member of the prestigious Leading Hotels of the World and is known for its high standards. As an Employee Restaurant Assistant, you will have the opportunity to work in a fast-paced environment and develop your skills and knowledge.You will be part of a team that prepares and serves meals to hotel staff, and your responsibilities will...

  • Dining Room Associate

    19 hours ago

    Dublin, Dublin City, Ireland Select Medical Full time

    OverviewSelect Medical is a leading healthcare provider dedicated to delivering high-quality patient care. Our team of dedicated professionals works together to provide exceptional service and support to our patients.This role plays a critical part in ensuring the success of our food services department, providing a safe and healthy dining environment for...

  • Dining Room Assistant

    1 day ago

    Dublin, Dublin City, Ireland Corporate Catering Contract Catering Full time

    At Corporate Catering Contract Catering, we're passionate about delivering exceptional dining experiences to our customers. As a key member of our catering team, you'll play a vital role in ensuring the smooth operation of our busy restaurant in Dún Laoghaire, Co. Dublin.We're seeking a highly motivated and skilled Kitchen Porter to join our dynamic team....

  • Domestic Supervisor Position

    3 days ago

    Dublin, Dublin City, Ireland The Royal Hospital Donnybrook Full time

    The Royal Hospital Donnybrook is a leading provider of post-acute, stroke rehabilitation, neurorehabilitation, and general rehabilitation services. We are seeking an experienced Domestic Supervisor to join our team in the hospital's catering department.Job Description:Assist with the preparation and service of meals and beverages in the hospital at the...

  • Room Maintenance Specialist

    2 days ago

    Dublin, Dublin City, Ireland Metro Hotel Full time

    Metro Hotel Dublin Airport is currently recruiting a Room Maintenance Specialist to join our team. As a key member of the hotel's operations team, the successful candidate will be responsible for maintaining the highest standards of cleanliness in guest rooms and apartments.The role involves inspecting rooms for cleanliness and quality, reporting any...

  • Dining Experience Director

    1 day ago

    Dublin, Dublin City, Ireland Milltown Golf Club Full time

    About UsMilltown Golf Club offers a unique opportunity to be part of a highly regarded private club, enhancing member experiences through exceptional service and quality dining. As a Food and Beverage Supervisor, you will play a key role in leading a dedicated team to deliver outstanding hospitality.Your RoleYou will lead the evening restaurant service,...

  • Dining Room Operations Coordinator

    4 days ago

    Dublin, Dublin City, Ireland The Spencer Hotel Full time

    Job SummaryThe Spencer Hotel is seeking a skilled Breakfast Supervisor to join our team in East Restaurant.Key ResponsibilitiesLead the morning food operations team to deliver exceptional service.Work closely with the kitchen team to ensure timely food preparation and presentation.Develop and maintain relationships with regular guests.Provide ongoing...

  • Dining Experience Coordinator

    18 hours ago

    Dublin, Dublin City, Ireland Sodexo Group Full time

    About the JobThis Kitchen Supervisor role is a fantastic opportunity to join a dynamic team and contribute to shaping memorable dining experiences for our corporate colleagues and clients. If you have a passion for hospitality and a drive for excellence, we invite you to apply.As a key member of our team, you will be responsible for leading the food service...

  • Hospitality Services Supervisor

    4 days ago

    Dublin, Dublin City, Ireland The Royal Hospital Donnybrook Full time

    About UsThe Royal Hospital Donnybrook is a voluntary, charitable organization providing post-acute, stroke rehabilitation, neurorehabilitation, and general rehabilitation services, as well as day hospital services, respite, and residential care services to adults. Our hospital operates on a not-for-profit basis, driven by a commitment to delivering...

  • Domestic Supervisor

    4 days ago

    Dublin, Dublin City, Ireland The Royal Hospital Donnybrook Full time

    Domestic Supervisor Grade 4103, Full Time WTE 1.0 Description of the Hospital The Royal Hospital Donnybrook provides Post-Acute, Stroke Rehabilitation, Neurorehabilitation and General Rehabilitation services, Day Hospital services, Respite and Residential Care services to adults. The hospital is a voluntary, charitable organisation. Services are provided on...

  • Restaurant Supervisor

    6 hours ago

    Dublin, Dublin City, Ireland The Ivy Collection Full time

    The Ivy Dublin, located on Dawson Street, offers a vibrant all-day dining experience that blends old-world charm with contemporary elegance.Known for its art deco-inspired interiors, plush seating, and colourful ambiance, it is a favourite spot for both locals and visitors.Open seven days a week, the restaurant serves a wide range of dishes from breakfast to...

  • Catering Supervisor

    1 week ago

    Dublin, Dublin City, Ireland Aramark Full time

    Job Description Aramark are currently recruiting for a Catering Supervisor responsible for developing and executing catering solutions to meet customer needs. Facilitate the delivery of prepared food created from an event-specific work order or in a room service environment. Job Responsibilities Responsibilities Ensure the day-to-day food service is...

  • Domestic Supervisor

    2 days ago

    Dublin, Dublin City, Ireland The Royal Hospital Donnybrook Full time

    Domestic Supervisor Grade 4103, Full Time WTE 1.0 Description of the Hospital The Royal Hospital Donnybrook provides Post-Acute, Stroke Rehabilitation, Neurorehabilitation and General Rehabilitation services, Day Hospital services, Respite and Residential Care services to adults.The hospital is a voluntary, charitable organisation.Services are provided on a...

  • Food and Beverage Supervisor

    1 day ago

    Dublin, Dublin City, Ireland Milltown Golf Club Full time

    Food & Beverage Supervisor – Full-TimeAre you a hospitality professional with a passion for delivering exceptional dining experiences?Do you take pride in high standards, great service, and leading a team?Milltown Golf Club is looking for a dedicated and experienced Food & Beverage Supervisor to help elevate our restaurant, private dining, and event...

  • Hotel Dining Supervisor

    3 days ago

    Dublin, Dublin City, Ireland The Spencer Hotel Full time

    We are seeking a highly skilled Breakfast Supervisor to join our dynamic F&B Team in East Restaurant at The Spencer Hotel. As part of the MHL Hotel Collection, we offer an exceptional location in Dublin's financial district, providing a unique setting for guests and colleagues alike.The ideal candidate will have a proven ability to manage a team, with...