Member Service Officer

4 weeks ago


Dublin, Dublin City, Ireland Irish League of Credit Unions Full time
Member Service Officer - Castlecomer Credit Union

Join to apply for the Member Service Officer - Castlecomer Credit Union role at Irish League of Credit Unions

Member Service Officer - Castlecomer Credit Union

2 days ago Be among the first 25 applicants

Join to apply for the Member Service Officer - Castlecomer Credit Union role at Irish League of Credit Unions

Castlecomer Credit Union

86 Kilkenny St, Castlecomer, Co. Kilkenny

Member Service Officer

Castlecomer Credit Union is a community-based credit union seeking to recruit a Member Services Officer. The Member Services Officer (MSO) provides services to members by telephone, in-person at the counter, by email, online and virtually

Job Description

Position Title: Member Service Officer

Reporting to: CEO

Role

The Member Services Officer will be accountable to the Office Supervisor & CEO of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.

General

Key Responsibilities and Deliverables:

  • Working as part of a team to ensure that members' requests and queries are handled consistently, effectively and in line with Credit Union policy.
  • Provision of high level of level of member service at the counter, on the phone or responding to member e mails.
  • Ensure members receive friendly, accurate, and timely assistance, to promote our products and services to all members, and to provide exceptional member service.
  • Assist members with all aspects of credit union business including membership applications, account transactions, loan applications, nominations and insurance claims.
  • File membership application forms, loan application forms etc.
  • Open accounts for new members.
  • Administration & General Office work including filing etc.
  • Issue documentation and items of general information to members and non-members as directed.
  • Filing of credit agreements, withdrawal forms and other office documents.
  • Preparation of reports as required.
  • Direct members to other credit union personnel as required.
  • Take part in specific initiatives to increase membership and promote service uptake and assist in implementing aspects of the marketing plan.
  • Compliance:
    • Data protection – ensuring compliance with data protection legislation, regulations and credit union policies.
    • AML duties – ensuring compliance with AML legislation, regulations and credit union policies.
    Transaction Processing
    • Process incoming electronic payments - standing orders etc.
    • Deal with members concerning lodgements and withdrawals.
    • Balance and Lodge receipts, process small loans within agreed limits set by the management and board.
    • Cash balancing and porting and completing all end of day procedures.
    • Process Budget Current account transactions.

    Lending
    • Process loan applications and/or refers to lending staff where appropriate.
    • Assist with the collection of Loan payments due and overdue.
    • Disbursement of loans within credit union policy.

    Candidate Requirements
    • Must have QFA Qualification.
    • Must be familiar with social-media and its operation in the business Community.
    • Must have some Banking or Credit Union Experience.
    • Experience in providing frontline services to customers.
    • Experience in handling cash.
    • Knowledge of banking or credit union IT systems.
    • Good IT skills including word, excel and email.
    • Excellent customer service skills and keen interest in serving customers.
    • Proficiency in English.
    • Excellent organisational, administrative and communication skills.

    Other Information
    • Salary will be commensurate with qualifications & relevant experience
    • The position involves working a 37.5-hour week over five days from Tuesday to Saturday
    • Our Privacy Notice is available in the download section of our website
    • Short listing may apply, and assessment will be completed based on the information provided in the application.
    • Castlecomer Credit Union is an Equal Opportunities Employer
    • Castlecomer Union is regulated by the Central Bank of Ireland
    • The closing date for applications is 22 June 2025
    • Canvassing will disqualify

    Please forward your application by email to include curriculum vitae and a cover letter detailing how you meet the requirements of the job specification to competition@castlecomercu.ieSeniority level
    • Seniority levelEntry level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionOther

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