Front Office Supervisor

2 weeks ago

Sligo, Sligo, Ireland The Address Sligo Full time
Job Role: Front Office Supervisor

Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

Main Duties
  • Adhere to the company's Code of Conduct.
  • To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
  • To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
  • Check and ensure the correctness of all reception floats.
  • Ensure work areas are kept clean, safe and tidy at all times.
  • Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
  • Be thoroughly familiar with all company selling procedures and promotions.
  • Be aware of hotel room availability and rates at all times.
  • Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
  • To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
  • To ensure that all charges are posted correctly onto room bills.
  • Maintain & monitor management accounts.
  • Be aware of all hotel facilities & amenities. (ie car parking, directions, etc)
  • Communicate with colleagues and guests professionally.
  • Provide the highest level of customer service consistently.
  • Provide relevant reports to departments as required.
  • To take reservations and respond to guests in a timely and professional manner.
  • To answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
  • To administer all reservations, cancellations & no-shows in line with company policy.
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any issues to management.
  • Report any maintenance issues immediately to management.
  • Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
  • The sensible allocation of rooms to customers, having viewed all relevant guest requests.
  • Handling safe deposits for guests.
  • Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
  • Dealing with Foreign Exchange for customers.
  • To ensure that all monies are kept secure at all times.
  • Make sure the receptionist is completing their duties as per the checklist.
  • To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
  • Please note that the above job specification is not exhaustive and is subject to change as the business demands.
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