Front Office Operations Manager

2 weeks ago

Sligo, Sligo, Ireland beBeeCustomerService Full time €40,000 - €50,100

The front office supervisor is a key role within our organization, responsible for providing exceptional guest service and ensuring seamless check-in and check-out processes.

Below are the main duties of this position:

Main Duties:
  • Adhere to our Code of Conduct.
  • Ensure all reception floats are accurate and up-to-date.
  • Maintain work areas clean, safe, and tidy at all times.
  • Receive and register guests on arrival, using their names at all times.
  • Familiarize yourself with all company selling procedures and promotions.
  • Aware of hotel room availability and rates at all times.
  • Adhere to regulations regarding Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
  • Ensure additional requirements for guests are offered and catered for as much as reasonably possible.
  • Post charges correctly onto room bills.
  • Maintain and monitor management accounts.
  • Aware of all hotel facilities and amenities.
  • Communicate professionally with colleagues and guests.
  • Provide the highest level of customer service consistently.
  • Take reservations and respond to guests in a timely and professional manner.
  • Answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions.
  • Administer all reservations, cancellations, and no-shows in line with our policy.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
  • Conduct regular security checks throughout the day and report any issues to management.
  • Report maintenance issues immediately to management.
  • Deal with guest requests/queries in a polite and attentive manner and report/logging any problems to the Duty Manager.
  • Maximise in-house selling whenever possible and maintain awareness of all sales opportunities.
  • Deal with Foreign Exchange for customers.
  • Ensure all monies are kept secure at all times.
  • Verify the receptionist is completing duties as per the checklist.

We are looking for a highly motivated and organized individual to fill this role. If you have excellent communication skills and a passion for delivering exceptional guest service, we encourage you to apply.

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