Front Office Assistant

2 weeks ago

Sligo, Sligo, Ireland The Address Sligo Full time

JOB TITLE: FRONT OFFICE ASSISTANT

RESPONSIBLE FOR: Greet guests according to training and allocate rooms following laid-down procedures.

The main duties of a Front Office Assistant at The Address Collective include, but are not limited to:

  • Arriving promptly on duty, dressed in a full, clean, and presentable uniform, adhering to grooming policies.
  • Maintaining high standards of personal and work cleanliness and hygiene.
  • Following the company's Code of Conduct.
  • Complying with regulations regarding fire safety, health and safety, hygiene, customer care, and security.
  • Understanding and executing responsibilities as outlined in the Health and Safety Statement and Staff Handbook.
  • Checking and ensuring the accuracy of all reception floats.
  • Keeping work areas clean, safe, and tidy.
  • Registering guests on arrival, using their names, and following procedures such as brand standards.
  • Ensuring all documentation related to guest registration and checkout complies with standard procedures.
  • Being familiar with all company selling procedures and promotions.
  • Monitoring hotel room availability and rates continuously.
  • Adhering to health and safety, hygiene, guest safety, fire regulations, and emergency procedures.
  • Offering and catering to additional guest requirements, such as dinner reservations, porter services, and information.
  • Posting charges correctly onto room bills.
  • Monitoring management accounts.
  • Being aware of hotel facilities and amenities, such as parking and directions.
  • Communicating professionally with colleagues and guests.
  • Providing high-level customer service consistently.
  • Reporting to departments as required.
  • Handling reservations and responding to guest inquiries promptly and professionally.
  • Answering the switchboard warmly and transferring calls efficiently in the absence of the switchboard operator.
  • Managing reservations, cancellations, and no-shows according to company policy.
  • Fulfilling guest requests to ensure comfort, satisfaction, and safety.
  • Conducting security checks and reporting issues.
  • Reporting maintenance issues immediately.
  • Taking and delivering messages accurately.
  • Responding to guest requests and queries politely and attentively, logging problems for management.
  • Balancing cash at various points at the end of each shift.
  • Allocating rooms considering guest requests.
  • Checking telephone charges and posting them correctly.
  • Handling safe deposits securely.
  • Maximizing in-house sales and opportunities.
  • Managing foreign exchange transactions.
  • Securing all monies at all times.
  • Participating in training and team meetings as scheduled.
  • Completing duties as per checklists.
  • Handling cash in accordance with procedures.
  • Performing any other duties requested by management or guests.
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