Learning & Development Officer

GOAL has responded to the world's major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of 3,000 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose

As part of GOAL's Talent, Learning and Inclusion team, the Learning and Organisation Development Officer (L&OD) will play a key role in the effective administration and organisation of various learning and development programmes and activities. You will be part of an innovative HQ HR team, shaped by their shared commitment to Diversity, Equality, Inclusion, who are passionate about delivering impactful learning and development programmes in support of GOAL's humanitarian mission.

The successful applicant will report to the Head of Talent Development and the Learning & Development Advisor. You will support them with all administration, department communications, reporting and maintaining GOAL'S learning management system. The successful candidate will be a proven administrator, able to organise and prioritise effectively, and ideally will have some previous experience/interest in the area of L&OD.

Duties and responsibilities:

Training Administration & Implementation

• Coordinate and schedule training sessions, logistics for internal and external training programmes ensuring a seamless and effective learning experience for GOAL employees.
• Handle administrative tasks such as preparing materials, managing participant registration, and communicating training details.
• Provide required support and guidance to external training providers and facilitators to organize courses and events and support during program delivery.
• Manage annual L&D curriculum and calendar – monitor mandatory training compliance.
• Maintain accurate training records, including attendance, certifications, and feedback.
• Monitor and track budgets, invoices, and contracts related to learning and development activities.
• Monitor and report on training effectiveness and participation rates.

Learning & Development Communication:

• Support the L&OD Adviser in the implementation of communication and marketing plans of new learning and development initiatives to GOAL employees.
• Utilize a variety of media and tools to create approved L & D communication fliers.
• Prepare and disseminate information, updates, notifications etc. via Learning & Development communication platforms.

Learning Management System (LMS)

• Facilitate the day-to-day operational maintenance of GOAL Learning Management System to track and report on employee training data and analytics (GOAL LMS & Training Management App).
• Liaise with LMS vendor(s) to ensure optimal utilisation and exploitation of the systems.
• System Reporting and tracking on employee training data and analytics.
• Collate feedback and system performance metrics to identify areas for improvement accordingly.

Compliance and Reporting

• In addition to systems reporting, measure organizational investment (employee hours) of non-LMS trainings.
• Prepare and submit required appropriate reporting analytics and dashboards for Training & Development via business intelligence tools e.g. Power BI.

Requirements

• Bachelor's degree in HR, Business Administration, or related field.
• Previous experience in an administrative role, preferably within learning and development.
• Strong organizational and multitasking skills.
• Proficiency in MS Office Suite and use of learning management systems (LMS).
• Excellent attention to detail and communication skills.
• Postgraduate degree or HR Training and Development certifications.
• Proficiency in use of graphic design tools e.g. Canva and Adobe.
• Languages: French and/or Arabic.

We strongly encourage you to apply even if you do not meet every single requirement listed. We believe that diversity of thought and background contribute to our collective success, and we are committed to providing opportunities for growth and development for all employees.

GOAL commitment to Diversity, Equity and Inclusion:

GOAL is an equal opportunity employer. We celebrate diversity and are dedicated to building an inclusive environment where all employees can thrive. We are particularly eager to receive applications from women, people with disabilities, members of ethnic and racial minority groups and other underrepresented groups. We recognize that a diverse team enhances our ability to serve our mission effectively. We believe that the more inclusive we are, the better our work will be. Join us in creating a workplace where everyone belongs and contributes to making a difference.

Accountability within GOAL:

At GOAL, a commitment to our values and integrity framework is critical to working with us. Every candidate offered a position will be expected to adhere to the following key areas of accountability:

Compliance with Policies and Procedures: Adhere to all GOAL policies and procedures, including safeguarding, the code of conduct, health and safety, confidentiality, do no harm principles, and protocols addressing unacceptable behaviour. This ensures a safe, respectful, and ethical work environment.

Safeguarding Reporting: Promptly report any concerns regarding the welfare of a child or vulnerable adult. Protecting those we serve is a fundamental responsibility and priority.

Dignity at Work: Report any concerns about inappropriate behaviour by GOAL staff or partners. Maintaining high standards of conduct is essential for our integrity and the trust placed in us by the communities we serve.

Safeguarding

GOAL is absolutely committed to the safety and well-being of children and vulnerable adults. We achieve this comprehensive safeguarding approach through a combination of measures, including rigorous background checks and training for all staff and volunteers, clear safeguarding policies and procedures, open reporting channels to encourage raising concerns, and partnerships with child protection organizations (if applicable). As part of our commitment to accountability, all GOAL staff are mandated to report any concerns regarding the safety of children or vulnerable adults.