Senior Manager, Global Payroll

Senior Manager, Global Payroll at Sitecore — lead end-to-end payroll operations across EMEA, USA, and Canada. Reporting to the Director of Accounting and Financial Reporting in Dublin, you will ensure accurate, compliant, and timely payroll cycles for our global workforce. You will manage payroll teams in Dublin and Sri Lanka, optimize processes, and collaborate with HR, Finance, and external partners to implement best practices and maintain regulatory compliance.

• Manage the end-to-end payroll process in EMEA and North America, balancing outsourced providers and in-house teams.
• Review, validate, and approve payrolls as prepared by the teams, ensuring accuracy, timeliness, and compliance with local statutory requirements and company standards.
• Work with 3rd party payroll vendors and system providers, including adherence to service level agreements.
• Ensure all payroll-related tax filings are completed timely and accurately; work with tax agencies and payroll service providers to resolve issues.
• Assist GL team with monthly payroll reconciliations.
• Act as the primary point of contact for payroll providers, driving service delivery, resolving escalations, and monitoring SLAs to maintain a seamless payroll experience for employees.
• Manage and mentor the payroll team, providing direction, training, and support to ensure operational excellence and compliance in every jurisdiction.
• Collaborate with HR, Finance, and external partners to ensure master data integrity, process improvements, and payroll integration with broader business functions.
• Lead audits, reconciliations, and internal controls, proactively identifying and mitigating risks to ensure payroll integrity and security.
• Stay current with evolving employment laws, tax regulations, and payroll best practices in relevant countries; adapt processes to maintain full compliance.
• Develop and continuously improve payroll processes, employment tax processes, and internal controls to preserve quality, efficiency, and overall effectiveness of all payroll functions while ensuring regulatory compliance.

• Extensive experience in global payroll leadership, with 8+ years managing multi-country teams and driving operational excellence.
• Expertise overseeing both in-house and outsourced payroll operations for USA, Canada, and EMEA regions, including Ireland, UK, Denmark, Netherlands, Belgium, Greece, France, Germany, Switzerland, Spain, Italy, and Saudi Arabia.
• Advanced knowledge of payroll tax, pension, benefits, and wage laws in the USA and Canada, and deep familiarity with EMEA compliance requirements.
• Proven track record of owning payroll processes, implementing robust controls, and delivering value-added solutions that enhance accuracy, efficiency, and compliance.

• Proficiency in ADP Workforce Now, Workday, Microsoft Excel and Word, with strong attention to detail and data integrity.
• Experience mentoring and leading high-performing payroll teams, setting clear standards and empowering others to succeed.
• Excellent organizational and analytical skills, with the ability to manage competing priorities and meet deadlines without sacrificing quality.
• Outstanding verbal and written communication abilities.
• A passion for excellence, continuous improvement, and setting high benchmarks for team deliverables and payroll outcomes.

After an offer is made and accepted, E-verify will be used to establish identity and employment eligibility as required by the U.S. Department of Homeland Security.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.