Pharmacy Assistant

6 days ago

Cork, Cork, Ireland Chemist Warehouse Full time

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Employment Type: Fixed/Maximum Term Full Time

POSITION SUMMARY

In this position you will:

  • Advise customers on health and beauty (grooming) requirements
  • Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
  • Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
  • Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
KEY DUTIES & RESPONSIBILITIES

Your typical duties and tasks will be to:

  • Provide quality customer service when on the shop floor, by ensuring customers receive prompt and quality information
  • Communicate effectively with a diverse range of people, including patients and pharmacy staff
  • Greet all customers in store in a friendly and welcoming manner
  • To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and beauty/grooming products
  • To anticipate customers' needs when recommending and/or advising on additional products that compliment the products and services requested by the customer
  • To manage pharmacy stock including general merchandising, administrative duties, ordering stock and pricing
  • Minimise instances of shoplifting
  • Attend to telephone enquiries
  • To create and maintain effective relationships with patients, customers and pharmacy staff
  • Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
  • Convey image appropriate to the pharmacy and conduct yourself in a professional manner at all time
  • Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct
  • Always keep customer and employee information private and strictly confidential
  • Be responsible for the quality of your own work
  • As and when required, assist other team members with tasks
  • Attend staff meetings and in store training as and when required
  • Report security risks and thefts to management and/or security guards when applicable
  • Take all reasonable care for your own and others safety and wellbeing while at work
  • Make sure you know and comply with all safety instructions and operating procedures
  • Follow all reasonable instructions provided by your Supervisor and/or manager
  • Perform any other reasonable duties as requested by your Supervisor and/or manager

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