E-Commerce Executive
2 weeks ago
Weirs pride themselves on being a renowned family run business, with fourth and fifth generation family members currently working at Weirs. Having been passed down through successive generations, each have made their own amendments and adjustments to suit the needs of present customers.
Weirs & Sons of the 21st century is a business which combines the talents of vibrant staff with the tradition of quality and service of days gone past. We pride ourselves on maintaining a wide diversity of luxury goods, catering for all budgets and tastes, with designs of the highest quality from leading manufacturers around the world.
Weir and Sons is home to a wide range of departments which boast handpicked first-class staff, with quality customer service skills and expert knowledge in their sector. All Weir & Sons employees are trained to the highest standard.
The Role
At Weir and Sons, we are currently looking for an experienced E-Commerce Executive to join the team.
E-commerce Assistants ensure accuracy in data entry, respond to incoming customer emails and manage until fully resolved, assist in handling customer returns.
As E-Commerce Executive you will:
- Uploading products to the website, which includes writing a web description
- Merchandising the site
- Online webchat and customer services
- Order processing and fulfilment
- Liaise with brands on their latest launches and campaigns
- Our customers are at the heart of what we do, so processing is our top priority.
- This role will see the candidate working with the Ecommerce, retail and packing teams to ensure that all online orders are processed in a timely manner.
- Online returns and stock control
- The candidate will be required to process online returns & refunds, check stock levels and conduct daily stock control reports.
- Customer Support
- The Ecommerce Order Processing Assistant will be confident and helpful. They join the Ecommerce team in answers Customer Support emails, calls and online Live Chat's.
- Ad-hoc E-commerce tasks
- These tasks will include, but are not limited to onsite testing, category crawls, email testing, back-end website admin tasks.
About you
- Excellent use of Microsoft Office required.
- Excellent desktop/laptop computer (PC) skills.
- The candidate will have a genuine interest in Ecommerce, online shopping, online customer service and retail.
- Excellent customer service skills essential. 1- 2 years in a retail or customer facing role required.
- Excellent organisational skills, the ability to juggle several tasks at once across different platforms.
- The ability to work in an office as part of a team.
- Creative person with strong English language, email and copy writing skills are preferable.
- Team player, willing to contribute to a growing team.
- Ability to work under pressure during busy periods
- This is a Graduate/Junior Level role potential to upskill and progress within the team.
Desirable skills
- Google Analytics
- Coding experience
- Design and Merchandising
- Previous experience in product copywriting
- SEO experience
- Previous experience using any E-commerce or Blog platform would be a plus but not essential. This can include a personal blog, previous college/school project or other.
Benefits
- Bike to work scheme
- Company pension
- Employee discount
- Sick pay
- Store discount
- Family Leave
- Subsidised gym membership
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