French Connection, Sales Consultant, Part time, Permanent

5 days ago

Dublin, Dublin City, Ireland Brownthomasarnottscareers Part time
GET TO KNOW US

At French Connection, our mission is to offer a premium high street experience to all, ensuring the customer is at heart of everything we do.

KNOW THE ROLE

French Connection Concession in our Arnotts store are currently looking for a sales advisor to join their team on a part- time basis.

DUTIES AND RESPONSIBLITIES
  • Ensure that customer service is your number one priority and always put the customer needs first
  • Consistently deliver a premium level of customer service to all customers
  • Use your product knowledge and your variety of selling techniques (i.e. fit, sizing, fabric content, ranges etc) to fulfil the customer's needs
  • Meet individual, and store sales targets by maximising sales at every opportunity through the use of ATV, link selling and add on opportunities
  • Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible

COMMERCIAL

  • Have an awareness of store and company best sellers to increase sales opportunities
  • Read and have an awareness of the weekly Bulletin to improve business understanding
  • Maintain maximum stock availability through effective use of replenishment
  • Actively participate in, and support, company incentives and competitions to increase sales (i.e. Top Sellers Club)
  • Have an awareness of competitor activity and feedback any suggestions to the management team accordingly

PEOPLE

  • Welcome everyone entering the store with a friendly and warm open approach
  • Welcome new team members, ensuring they are welcomed and supported in your store
  • Act as a team player and identify when somebody in the team needs support
  • Remain calm, professional and focused, acting as a brand ambassador at all times
  • Remain open minded and responsive to the views of others, demonstrating active listening skills and using appropriate language
  • Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management (if required)

OPERATIONS

  • Ensure the store is a safe working environment by adhering to company H&S guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan
  • Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy
KNOW WHAT WE ARE LOOKING FOR
  • Strong leadership skills
  • Customer service skills
  • Passionate
  • Ability to motivate others
KNOW HOW WE WORK

Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer's lives better.

We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.


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