Technical Coordinator, Transfer Agency Reconciliations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Technical Coordinator supports the Team Leader in ensuring operational efficiency with respect to workflow distribution and ensuring the effective the use of staff resources. Working as part of a dedicated Reconciliations Team, the individual will be responsible for the execution and oversight of reconciliations on a daily basis. The individual will ensure that all client service standards and regulatory requirements are met together with working with partners in different jurisdictions.

The key responsibilities of the role include:

• Work with contacts in Transfer Agency to resolve queries at risk of missing agreed timelines
• Proactively keep the Investor/ Team Lead and Client Service Manager up to date on queries that have been escalated that require additional time to resolve.
• Build strong relationships with the investors, clients, internal Transfer Agency partners.
• Analyse data from internal systems to identify opportunities for coaching, training and service enhancements.
• Carry out quality checks and provide coaching and support to team members as required in line with the quality function findings.
• Maintain a thorough knowledge of the operational team procedures and processes e.g via huddles, regular meetings and procedure reviews.
• Provide assistance and coaching to new members of the team.
• Process and quality check a wide range of reconciliations transactions through internal systems, to regulatory and client standards
• Provide input to process changes which would result in greater operational efficiency
• Coordinate transfer of work between locations
• Carry out complex activities with significant financial, client, and/or internal business impact
• May manage daily operational activities and supervise day-to-day work of junior level employees
• Technically sound in area of expertise and has broader knowledge of other areas
• Delivers a work product that requires less revision
• Able to facilitate discussions and reach decisions
• Support the Team Leader with respect to workflow distribution and ensuring the effective the use of staff resources

Skills/ Qualifications:

The successful candidate will benefit from having:

• Previous Financial Services experience is desirable.
• Knowledge of Transfer Agency operations.
• Experience of client/investor servicing.
• Strong analytical skills
• Ability to work to set deadlines
• Strong Microsoft Office Skills (Excel, Word) Attention to detail and strong accuracy

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.