HR Advisor

18 hours ago

Dublin, Dublin City, Ireland Ireland Full time

Portfolio is proud to exclusively represent our award-winning, multinational HR & Employment Law services client in their search for a HR Advisor to join their team. This unique HR Advisory role is ideal for HR professionals seeking to gain invaluable experience advising on a wide range of HR processes and Employment Law for over 30,000 clients across various sectors. There is also an opportunity to earn additional income on top of your basic salary and to follow a clear career progression pathway.

The HR Advisor will be responsible for providing reliable, commercially focused HR and Employment Law advice over the phone to clients on all HR matters, from general to complex queries. You will participate in an excellent training program and have the potential to obtain a part post-graduate qualification.

If you hold a HR qualification, have experience working within HR, or are studying for your CIPD qualification in your own time, and are looking for an entry point into the industry, this could be an excellent opportunity to expand your knowledge and skills to further your HR career. Join an award-winning organization recognized as one of the 'Best Places to Work'.

The shift pattern for this role is 37.5 hours per week, working 5 days out of 7, with shifts varying between 7:00 am and 9:00 pm. The core shift is 9:00 am to 5:30 pm, with occasional early or late shifts, and a few weekends and public holidays per year. Once trained, participation in an on-call roster is required.

The HR Advisor will also be responsible for:

  • Supporting clients with quality advice in a productive manner via email or phone, depending on client preference, primarily through call advice.
  • Handling calls from clients with HR issues or queries, including absence management, grievances, and disciplinaries.
  • Providing clients with supporting documentation to implement the advice or solutions offered.
  • Applying your HR and employment law expertise to develop clear, actionable advice.
  • Reviewing client documentation and providing tailored advice, considering internal terms and conditions.
  • Ensuring all advice requests are handled within the relevant service level agreements (SLAs).

To be considered for this opportunity, you must have:

  • Good employment law knowledge, gained through studies or work experience.
  • A CIPD qualification or equivalent workplace experience is desirable.
  • Experience working in a KPI/target-driven environment, preferably in a shared service center.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong organizational skills and self-motivation.
  • Ability to work under pressure in a fast-paced, performance-driven environment.
  • Excellent communication skills.
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