EMEA Manager of People Operations

Overview

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About Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every box — we're looking for lifelong learners who can bring unique experiences to the team.

Join our team We're building a world where Identity belongs to you.

Key ResponsibilitiesOperational Leadership

• Lead the day-to-day People Operations for EMEA, including employee lifecycle processes (onboarding, offboarding, transfers, contract changes, etc.).
• Ensure timely and accurate HR data management, payroll input, and reporting.
• Drive consistency and compliance across multiple countries, aligning with local labor laws and global standards.
• Own and continuously improve core HR processes, systems, and service delivery in the region.
• Work with COE to align on scope of new processes to be transitioned to People Ops or shared services for ownership and track metrics for new processes as appropriate.
• Drive process and automation opportunities and improvements.
• Analyze ticketing and trends to provide best practice recommendations.

Cross-Functional Collaboration

• Partner with global People Operations leadership to implement scalable processes and systems.
• Work closely with local HR Business Partners, Legal, and Compliance teams to address employment law issues, audits, and policy development.
• Liaise with the Compensation, Benefits, Payroll, Finance, and HRIS teams to ensure accurate and efficient support across functions.

Project Management & Change Enablement

• Lead or support the implementation of regional and global HR projects, including system rollouts (e.g., Workday), policy harmonization, M&A integration, and process automation.
• Act as a change leader for People Ops initiatives, supporting regional communication and adoption.

Compliance & Risk Management

• Ensure all employee records, contracts, and documentation are complete, secure, and legally compliant across jurisdictions.
• Monitor and implement regulatory changes that impact HR operations across EMEA.

Team Management

• Manage, coach, and develop a regional People Ops team across EMEA.
• Set clear goals, establish priorities, and foster a high-performance culture within the team.

Required Qualifications

• 6-8 years of progressive experience in People Operations or HR Services, with at least 3 years in a regional leadership capacity across EMEA.
• Proven experience managing large-scale employee case management processes (e.g., employee inquiries, policy clarifications, complex transactions), ideally using tools like ServiceNow, Zendesk.
• Deep understanding of Workday HCM, including strong hands-on experience in managing core modules such as Business Processes, Staffing, Absence, Compensation, and Employee Data Management.
• Demonstrated ability to manage complex HR transactions and escalations across multiple jurisdictions, ensuring compliance and consistency in handling sensitive matters.
• Strong knowledge of EMEA employment laws, with the ability to translate legal and compliance requirements into scalable processes.
• Ability to drive continuous process improvement in a shared services or centralized HR operations model.
• Strong stakeholder management and communication skills, with the ability to influence across functions and geographies.

Preferred Qualifications

• Experience implementing or optimizing case management, Knowledge Base, and Service Delivery tools within a global organization.
• Familiarity with case categorization, SLAs, escalation frameworks, and reporting/analytics within an HR case management context.
• Experience building or scaling a tiered HR support model, integrating self-service, knowledge articles, and ticketing systems.
• Background in high-growth, multinational companies (e.g., tech, SaaS).

Leadership Competencies

Okta's Top 5 Core Leadership Competencies are part of our deeply ingrained principles and align with our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. Our managers and leaders embody these core competencies:

• Builds Effective Teams
• Demonstrates Self-Awareness (EQ)
• Develops Talent
• Drives Results
• Strategic Mindset

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting

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