Front of House Lead

4 weeks ago

Dublin, Dublin City, Ireland Aramark Full time
Job Description

To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

Job Responsibilities
  1. Coordinate all staff requirements and rota's for all vital duties, under your remit, in conjunction with the management team.
  2. Resolve customer complaints regarding food service.
  3. Train employees in food preparation, service, sanitation, and safety procedures.
  4. Observe and evaluate workers and work procedures to ensure quality standards and service.
  5. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  6. Perform personnel actions such as hiring, employee exits, orientation, training, and scheduling.
  7. Set up and clear up of events and functions, and provide employee cover.
  8. Implement and maintain high standards in food hygiene, service, and presentation (HACCP & Health & Safety Legislation).
  9. Own the service of food and drink at each service point during service.
  10. Maintain a customer-focused approach, conducting service in a friendly and professional manner.
  11. Assist with service within the department during busy periods, including front of house duties.
  12. Advise management on service styles, menus, etc., to keep operations current and driven.
  13. Maintain an inventory of light equipment, including crockery, and assist with monthly stock takes.
  14. Undertake training to enhance personal skills and knowledge.
  15. Handle cash transactions accurately following company procedures.
  16. Maintain high standards of personal hygiene and appearance.
  17. Comply with and promote company policies and procedures, using appropriate tools to drive engagement.
  18. Perform any other duties as requested by your line manager.
Qualifications
  • Ability to lead, empower, and build relationships with team members.
  • Proficiency with IT packages such as Word, Excel, and stock ordering systems.
  • Interest in food and service.
  • Excellent communication and customer service skills.
  • Flexibility regarding shifts and weekends, with the ability to work independently.
  • Solid understanding of Food Hygiene, HACCP, and health and safety legislation.
  • Financial understanding of food costs and labor.
  • Dedication, self-motivation, and good timekeeping.
  • Courteous manner.
  • Previous management experience.
  • At least two years' experience in a catering environment.
Education

Information about Aramark Northern Europe and its mission.

Aramark is committed to equal opportunities. All applications will be treated confidentially.

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