Front Office Assistant
7 days ago
JOB TITLE: FRONT OFFICE ASSISTANT
RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; however, this list is not exhaustive.
Main Duties- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care, and security.
- Read, understand, and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe, and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations regarding Health and Safety, hygiene, guest safety, fire regulations, and emergency procedures.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
- Ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities (i.e. car parking, directions, etc.).
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer service consistently.
- Provide relevant reports to departments as required.
- Take reservations and respond to guests in a timely and professional manner.
- Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- Take messages for guests/staff ensuring that date, time, message, from, to, and initial are noted.
- Ensure that relevant people receive any messages immediately.
- Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
- Balance telephone, lounge, restaurant, bars, and reception cash at the end of each shift.
- Sensibly allocate rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handle safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Deal with Foreign Exchange for customers.
- Ensure that all monies are kept secure at all times.
- Make yourself available for training and communication meetings for which advance notice will normally be given. Adhere to the content of all training sessions and issues addressed at team meetings.
- Complete duties as per checklist.
- Ensure that all cash is dealt with in accordance with cash handling procedures.
- Carry out any reasonable duty requested by a manager, senior staff member, or request of a guest.
Entry level
Employment typeFull-time
Job functionOther
IndustriesAdministrative and Support Services
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