Assistant Front Office Manager

4 weeks ago

Dublin, Dublin City, Ireland Mespil Hotel Full time

The Mespil Hotel has an exciting opportunity for an Assistant Front Office Manager to join our dynamic Front Office team. This is a pivotal role requiring a highly motivated, proactive, and guest-focused individual. The successful candidate will support the Front Office Manager in ensuring the smooth and efficient operation of the front desk and overall guest experience.

Key Responsibilities:

Front Office Operations:

  • Oversee the daily operations of the Front Office to ensure efficiency and excellence.
  • Maintain high standards of customer satisfaction at all times.
  • Prepare staff rosters and manage timesheets in the absence of the Front Office Manager.
  • Ensure clear and effective communication within the Front Office and across other departments.
  • Maintain consistent presentation and quality standards across the department.

People Management:
  • Supervise, mentor, and lead the Front Office Team to deliver exceptional service.
  • Coordinate and deliver ongoing training to enhance staff skills and service levels.
  • Assist the Front Office Manager with team performance reviews and development plans.
  • Collaborate with the Front Office Manager and HR Manager to address and resolve team concerns.

Customer Service:
  • Deliver efficient, warm, and professional service to all guests.
  • Uphold the Mespil Hotel's core service standards and brand values.
  • Respond to guest queries and complaints with empathy and professionalism.
  • Foster a positive atmosphere for both guests and colleagues.

Health & Safety:
  • Adhere to all health, safety, and environmental protocols in the hotel.
  • Promptly report any hazards, incidents, accidents, or near misses.
  • Promote safe working practices and ensure team compliance with safety standards.

Other Duties:
  • Participate in relevant training programmes to support personal and professional development.
  • Serve on internal hotel committees as required.
  • Assist with duties across departments as needed.
  • Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage.

Qualifications and Skills:
  • Previous experience in a supervisory or management role in a similar hotel environment.
  • Strong leadership and team management capabilities.
  • Excellent interpersonal, customer service, and communication skills.
  • Ability to manage guest complaints with professionalism and tact.
  • Familiarity with health and safety legislation and hotel standards.
  • Proficiency in Opera PMS is essential.
  • High personal grooming and presentation standards.

Working Conditions:
  • Flexibility is required, including availability to work evenings, weekends, and public holidays.

Benefits:
  • Continuous training & development opportunities
  • Complimentary stays in our sister property
  • Employee recognition awards and social events
  • Additional days off based on length of service
  • Uniform provided
  • Bike to Work Scheme
  • TaxSaver Commuter Ticket Scheme
  • Refer-a-Friend Scheme
  • Employee Assistance Programme (EAP) - available to employees and their families
  • Pension Scheme
  • Health Insurance at reduced rates
  • Complimentary buffet-style meals (breakfast, lunch, dinner) in the staff canteen
  • Be part of a highly engaged and supportive team in a hotel recognised as a "Great Place to Work" and an "Outstanding Employer" by Failte Ireland for 2023, 2024 & 2025
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