Front Office Assistant

1 week ago


Dublin, Dublin City, Ireland Moxy Dublin Docklands Full time

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Front Office Crew Member Pre-Opening Team

Moxy Dublin Docklands by Marriott

Location: East Wharf, East Wall, Dublin 3

Be the face of the fun.

Moxy Dublin Docklands is getting ready to open its doors, and were looking for a Front Office Crew Member whos ready to bring the energy, the charm, and the cheeky welcome that defines the Moxy experience. As part of our pre-opening team, youll help shape the guest journey from the very first 'hello.'

What Youll Do

  • Deliver a warm, playful welcome to every guest.
  • Handle check-ins, check-outs, and room assignments with efficiency and flair.
  • Be the local expertoffering recommendations, directions, and insider tips.
  • Manage guest requests and resolve issues with confidence and creativity.
  • Support the setup and launch of front office systems and procedures.
  • Promote the Marriott Bonvoy program and ensure members feel recognized.
  • Keep the lobby and front desk area buzzing, tidy, and on-brand.

Health & Safety Responsibilities
  • Ensure front office operations comply with health, safety, and hygiene standards.
  • Report and document any incidents or hazards promptly.
  • Support emergency procedures and ensure guests feel safe and informed.

Customer Care Focus
  • Deliver exceptional guest service with warmth, empathy, and efficiency.
  • Handle guest feedback and complaints with professionalism and a solution-oriented mindset.
  • Anticipate guest needs and go the extra mile to create memorable experiences.
  • Champion the Moxy brand personalityfun, spirited, and always guest-focused.

SOP Compliance & Review
  • Follow and maintain Standard Operating Procedures (SOPs) for front office operations.
  • Ensure all team members are trained on current SOPs and updates are communicated effectively.
  • Identify opportunities to improve efficiency and guest satisfaction.

Brand Standards & Flexibility
  • Uphold Marriott and Moxy brand standards in every guest interaction.
  • Demonstrate flexibility in duties, supporting other departments when needed.
  • Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm.

Communication
  • Maintain clear and timely communication with all departments to ensure smooth operations.
  • Document and escalate any incidents, guest feedback, or operational issues as needed.
  • Foster a culture of open communication and teamwork across shifts.

What You Bring
  • A natural flair for hospitality and human connection.
  • A cool head under pressure and a love for multitasking.
  • A curious, can-do attitude and a team-first mindset.
  • Previous front desk or customer service experience is a plus.
  • Familiarity with Opera or similar hotel systems is a bonus.
  • A self-sufficient mindsetyoure confident making decisions and leading your shift.

Why Join Us?
  • Be part of an exciting pre-opening team shaping the hotels personality.
  • Access to Marriotts global training and career development programs.
  • Work in a design-led, high-energy environment where individuality is celebrated.
  • Enjoy staff discounts, recognition programs, and more.

Moxy isnt just a place to stayits a place to play. Ready to check in?Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesAdministrative and Support Services

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