Front Office Assistant
1 week ago
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Front Office Crew Member Pre-Opening Team
Moxy Dublin Docklands by Marriott
Location: East Wharf, East Wall, Dublin 3
Be the face of the fun.
Moxy Dublin Docklands is getting ready to open its doors, and were looking for a Front Office Crew Member whos ready to bring the energy, the charm, and the cheeky welcome that defines the Moxy experience. As part of our pre-opening team, youll help shape the guest journey from the very first 'hello.'
What Youll Do
- Deliver a warm, playful welcome to every guest.
- Handle check-ins, check-outs, and room assignments with efficiency and flair.
- Be the local expertoffering recommendations, directions, and insider tips.
- Manage guest requests and resolve issues with confidence and creativity.
- Support the setup and launch of front office systems and procedures.
- Promote the Marriott Bonvoy program and ensure members feel recognized.
- Keep the lobby and front desk area buzzing, tidy, and on-brand.
- Ensure front office operations comply with health, safety, and hygiene standards.
- Report and document any incidents or hazards promptly.
- Support emergency procedures and ensure guests feel safe and informed.
- Deliver exceptional guest service with warmth, empathy, and efficiency.
- Handle guest feedback and complaints with professionalism and a solution-oriented mindset.
- Anticipate guest needs and go the extra mile to create memorable experiences.
- Champion the Moxy brand personalityfun, spirited, and always guest-focused.
- Follow and maintain Standard Operating Procedures (SOPs) for front office operations.
- Ensure all team members are trained on current SOPs and updates are communicated effectively.
- Identify opportunities to improve efficiency and guest satisfaction.
- Uphold Marriott and Moxy brand standards in every guest interaction.
- Demonstrate flexibility in duties, supporting other departments when needed.
- Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm.
- Maintain clear and timely communication with all departments to ensure smooth operations.
- Document and escalate any incidents, guest feedback, or operational issues as needed.
- Foster a culture of open communication and teamwork across shifts.
- A natural flair for hospitality and human connection.
- A cool head under pressure and a love for multitasking.
- A curious, can-do attitude and a team-first mindset.
- Previous front desk or customer service experience is a plus.
- Familiarity with Opera or similar hotel systems is a bonus.
- A self-sufficient mindsetyoure confident making decisions and leading your shift.
- Be part of an exciting pre-opening team shaping the hotels personality.
- Access to Marriotts global training and career development programs.
- Work in a design-led, high-energy environment where individuality is celebrated.
- Enjoy staff discounts, recognition programs, and more.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesAdministrative and Support Services
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