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Assistant Front Office Manager

1 month ago

Dublin, Dublin City, Ireland The Spencer Hotel Full time

We are looking to employ an Assistant Front Office Manager to help lead the Front Office Team in the day to day running of reception in the Spencer Hotel to ensure the day-to-day operations are carried out in line with department and Hotel standards & to provide 100% quality service to guests at all times. The Company: The 4*Spencer Hotel, a member of the MHL Hotel Collection, is in a prime location overlooking the River Liffey in the heart of Dublin's financial district and is home to 209 guest bedrooms, 6 Meeting rooms and The Spencer Cocktail Bar & East Restaurant. Its decor promotes urban luxury with a designer twist through bespoke specially made designs, open spaces and use of natural light throughout. Main Duties -To deputise for the Front Office Manager in their absence. -To ensure that all services offered in Front Office are always available, and are carried out with the utmost efficiency and courtesy. -To meet and welcome regular VIP guests in accordance with the hotels guest recognition programmes. -To Carry out System closure to prepare for Night Audit for the hotel. -To identify market needs from both the hotel guests and the local market. -To plan and implement effective up selling activities to ensure maximum room revenue through effective rate management. -Follows up with constructive feedback and coaching where applicable. -Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary To be conversant and comply with local legislation and act in accordance with any such matters relating to your department. -To respond to any changes in the hotel as dictated by the needs of the industry, company or hotel operation. -To assist Front Office Manager with, and conduct (where necessary) departmental communication meetings. - To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures. Etc. If you feel you possess the following attributes, we invite you to contact us: - Experience as Assistant Front Office Manager or Supervisor - Previous 3 or 4 star background desirable. - Knowledge of the Opera system an advantage. - Excellent Customer Service skills. - Professional demeanor. - Professional telephone manner. - Ability to work in a busy environment. - Fluent level of spoken and written English essential. Location: The Spencer Hotel is easily commutable both within Dublin City Centre and beyond. We are located within 10 minutes' walk from O'Connell Street, with easy access to Connolly Station, numerous Luas stops, Dublin Bus services and Dublin Bike Stations. Benefits: We are an equal opportunities employer providing our team with some key benefits such as meals on duty, discounts on F&B & Hotel Nights across the group, discounted Health Club membership, Bike to Work Scheme and Taxsaver Travel Scheme Apply now to join a growing team in a growing hotel group Skills: Opera Hotel reception Guest relations