Service Desk Engineer

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

eir evo talent are seeking applications for a Service Desk Engineer. This is a 6-month day rate contract located in Dublin 8. The role is Hybrid.

Responsibilities:

  • You will work as part of the support team that are the front line for IT into our business, answering calls and emails.
  • Work can vary from remote troubleshooting, software installs, training & supporting customers throughout the business with IT queries.
  • You will be trained in Service Now, our call logging system - ensure all calls/e-mails are logged, updated & resolved according to internal SLAs and best practice.
  • Previous PC Hardware & Software experience through college/work placement would be an advantage.
  • Basic network experience.
  • Windows OS knowledge.
  • Strong problem analysis & solving skills.
  • Strong interpersonal skills and communication skills.
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