Business Process Architect

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Location: the role can be based in Dublin/Ireland or London/England.

The Business Process Architect will report directly to the Head of Global Business Solutions. This position is a key part of the Global Process Team and is responsible for understanding the company's business strategy, North Star operating vision, business imperatives and capabilities, and how they affect technology imperatives and strategic initiatives. This individual is responsible for managing a team that will define strategic, core, and support processes that govern all functional and regional groups. Develops interaction model for people, resources, and controls within the process constraints. The Business Architect will partner with the business, global technical business solutions, GI Controls and IT to ensure adoption of "best practices" and standardization of business architecture outputs across the company.

• Understand the company's business strategy, operating vision, business imperatives and capabilities, and how they affect technology imperatives.
• Understand the key challenges that sponsor and key stakeholders face.
• Define opportunities to create business value for the company.
• Define the specific business solutions and structures needed to realize these opportunities.
• Help define the performance goals, metrics, and key milestones for the proposed solutions.
• Review prototypes, enterprise blueprints, and the scope of the initiatives to meet the business imperatives.
• Increase the level of business and IT leaders confidence in the solution.
• Identify risks and assumptions associated with the functional elements of the solution.
• Advocate and drive adoption of "best practices" to ensure standardization of business architecture outputs across the company.
• Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables.
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements.
• Provides leadership guidance, makes recommendations, and collaborates with business to ensure solutions meet business needs on complex projects or programs. Manage and provide program/project leadership over key business change efforts for the company.
• Assess and diagnose business problems ranging from tactical to strategic in size and nature. Apply a wide range of business performance diagnostic methods, tools, and capabilities, both quantitative and qualitative, to analyze issues, identify root causes, quantify problems, and effectively communicate findings and results to senior business leaders.
• Work with stakeholders from across the organization to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops and direct engagement sessions to transform process, people, organizational design, roles, and technology.
• Lead business process design and improvement efforts for key business problems using common re-engineering techniques, including application of best practices and LEAN.
• Develop comprehensive designs and details to outline strategic and tactical solutions for the business, and work with IT where needed to translate to business requirements.
• Create detailed business cases to outline costs, benefits, and return on investment from change efforts.
• Develop implementation and execution strategies and plans for the business after solutions have been developed, including development of project plans, stakeholder engagement plans, dependency mappings, governance structures, communications plans, etc.

• Several years of experience in management consulting, business operations, or process improvement roles.
• Must have experience managing a team.
• Insurance industry experience in commercial P&C preferred.
• Demonstrable experience standing up, leading, and managing complex projects and programs for senior leadership.
• Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
• Must have experience and expertise in applied process improvement methodologies including process mapping, root cause analysis, re-engineering, etc.
• Must have Lean Six Sigma Black Belt certification and Visio experience.
• Mastery of executive-level communications development and high degree of comfort in working with senior business leaders.
• High degree of experience and comfort working with technology teams in design and execution.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. We created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

• Functional Area: OP - Operations
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Insurance