Retail Assistant Manager

3 weeks ago

Dublin, Dublin City, Ireland findapprenticeship.service.gov - Jobboard Full time

TUI
Here at TUI, we're an inclusive company with a culture of care. By joining the Retail Team as an Assistant Manager at our Talbot Street shop in Dublin, ROI, you'll work alongside your manager to lead, inspire, coach, and develop a team to become destination experts. Your team will recommend and sell holidays, cruises, UK breaks, and additional products while delivering exceptional sales and customer service. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

- TUI offers much more than just a competitive salary
- Be rewarded for exceeding your targets with our commission scheme
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career
- Investment in your development and career progression
- Pension scheme and life assurance

ABOUT THE JOB

- Lead by example and role model company values to inspire your team and deliver excellent customer service
- Use your personality and experience to guide, coach, and develop the team to reach high performance and standards that drive engagement
- Assist with developing the team to be proactive, investigate, and resolve questions or complaints. Take ownership when things don't go quite right
- Work with various systems to enhance your knowledge and improve our customer digital journey
- Monitor and report on customer feedback, identify trends, and improve customer satisfaction and loyalty
- Assist with recruiting talent, maintaining high engagement, and low attrition levels.

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