Bar and Restaurant Supervisor

2 days ago


Dublin, Dublin City, Ireland Mespil Full time

Main Purpose of Job: To assist the Food and Beverage Manager in ensuring the smooth and efficient operation of the bar and restaurant.

Main ResponsibilitiesBar and Restaurant Operations:
  • Oversee the daily operations of the bar and restaurant.
  • Welcome and acknowledge all guests.
  • Ensure customer satisfaction at all times.
  • Prepare rosters and timesheets in the absence of the Food and Beverage Manager.
  • Conduct monthly beverage stocktakes and place orders as needed.
  • Maintain effective communication with the bar and restaurant team and other departments.
  • Ensure consistent presentation standards.
  • Follow cash handling procedures and use Micros for billing and payments.
  • Take and serve food and beverage orders, and manage table settings.
Customer Service:
  • Provide efficient and friendly service to guests.
  • Adhere to the Mespil Hotel key standards.
  • Handle guest requests and complaints professionally.
  • Maintain a positive attitude with guests and colleagues.
People Management:
  • Lead and supervise the bar and restaurant team.
  • Schedule and conduct continuous training for team members.
  • Address staff issues and complaints in collaboration with the Food and Beverage Manager and HR Manager.
Health And Safety:
  • Comply with hotel health, safety, and environmental procedures.
  • Report any hazards, accidents, incidents, and near misses.
  • Ensure team adherence to health, safety, and environmental practices.
Presentation And Grooming:
  • Wear the correct uniform and name badge.
  • Maintain high standards of personal hygiene and grooming.
Other Duties:
  • Attend relevant training courses.
  • Serve on hotel committees as required.
  • Perform other duties as directed by management.
  • Assist in other departments as necessary.
  • Contribute to sustainability efforts by reducing waste, improving energy efficiency, and reducing water consumption.
Qualifications And Skills:
  • Previous experience in a supervisory role within the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to handle complaints and resolve issues professionally.
  • Knowledge of health, safety, and environmental regulations.
  • Proficiency in using point-of-sale systems like Micros.
  • High standards of personal presentation and grooming.
Working Conditions:
  • This role requires flexibility in working hours, including evenings, weekends, and holidays.
  • The position involves standing for extended periods and may require lifting and carrying items.
Benefits:
  • Competitive Salary
  • Continuous training and development
  • Complimentary stays in our sister property
  • Employee Recognition Awards
  • Social Events calendar
  • Additional Days Off for Length of Service
  • Uniform provided
  • Bike 2 Work Scheme
  • Taxsaver Commuter Ticket Scheme
  • Refer a Friend Scheme
  • Employee Assistance Programme (EAP) for employees and friends & family.
  • Pension Scheme
  • Health Insurance (Reduced Rates)
  • Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Management and Manufacturing
Industries
  • Hospitality
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