Current jobs related to Customer Service Specialist - Dublin, Dublin City - Autodesk, Inc.

  • Customer Service Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Customer Service Specialist (Italian Speaking) page is loadedCustomer Service Specialist (Italian Speaking)Apply locations Dublin, IRL time type Full time posted on Posted Today job requisition id 25WD90623Job Requisition ID #25WD90623Client Services Specialist - Italian+EU language speakingPosition Overview As a Client Services Specialist, you will be a...

  • Customer Service Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewCUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.We're looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to...

  • Customer Service Specialist

    2 days ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewCUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLINTeleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.We're looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to...

  • Customer Service Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Merantix Full time

    Job Requisition ID #25WD90623Client Services Specialist - Italian+EU language speaking Position Overview As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned withcare, and understanding.You will ensure that customer and partner problems are analyzed and resolved with the goal of...

  • Customer Service Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Merantix Full time

    Job Requisition ID #25WD90623Client Services Specialist - Italian+EU language speakingPosition OverviewAs a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned withcare, and understanding.You will ensure that customer and partner problems are analyzed and resolved with the goal of creating...

  • Customer Services Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Executive Edge Full time

    If youre passionate about customer experience and have the finance know-how to back it up, wed love to hear from you.Our client is based in Clondalkin, Dublin 22 and is currently seeking a 5th person to join their growing and busy customer care team.They are on the lookout for a Customer Care Specialist who brings empathy, energy, and proven experience in...

  • Customer Service Specialist with Dutch

    2 weeks ago

    Dublin, Dublin City, Ireland Arche Consulting Sp. z o.o. Full time

    Customer Service Specialist with Dutch (available ASAP)Customer Service Specialist with Dutch (available ASAP)Reference number: MRG/DB/TP location Irlandia / Dublin category Customer Service Advisor SSC / BPOResponsibilities:review maps data to assess business information accuracy based on client policies,engage with business, predominantly via quick...

  • Customer service specialist

    2 days ago

    Dublin, Dublin City, Ireland Teleperformance Full time

    CUSTOMER SERVICE SPECIALIST – OFFICE BASEDIN DUBLIN  Teleperformance is a fast-paced contact centre employerwho works alongside a number of house-hold known clients to deliverworld class customer service.We're looking for a Customer Service Specialist who ispassionate about helping people, solving problems, and deliveringexceptional support to work with a...

  • Customer Service Excellence Specialist

    2 days ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time

    Annual Report Infographic 2024 OverviewThe Customer Care Team serves as an information resource for customers and provides a dispute resolution service to customers with unresolved complaints against energy suppliers, network operators, or utility companies. This team acts as a valuable asset to the community, offering a free dispute resolution service and...

  • Technical Customer Service Specialist

    15 hours ago

    Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full time

    Technical Customer Service Specialist (English & German speaker)Join to apply for the Technical Customer Service Specialist (English & German speaker) role at myGwork - LGBTQ+ Business CommunityTechnical Customer Service Specialist (English & German speaker)1 day ago Be among the first 25 applicantsJoin to apply for the Technical Customer Service Specialist...

Customer Service Specialist

1 month ago

Dublin, Dublin City, Ireland Autodesk, Inc. Full time

Customer Service Specialist (Italian Speaking) page is loaded

Customer Service Specialist (Italian Speaking)Apply locations Dublin, IRL time type Full time posted on Posted Today job requisition id 25WD90623

Job Requisition ID #

25WD90623

Client Services Specialist - Italian+EU language speaking

Position Overview

As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requestsareactionedwith care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating a great customer experience in an environment of shared team knowledge. You will report to the Senior ManagerClientServices.We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however we would like you to join your team on a monthly basisto meetup.

Responsibilities

  • Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues

  • Communicate with customers/partners across multiple systems, including phone, chat, and email (web and Outlook)

  • Ensure a high-level of customer and partner satisfaction

  • Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests

  • Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners

  • Be a subject matter expert as it relates to Autodesk policies, processes, and tools

  • Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews

  • Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role

  • Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars

  • Liaise with sales teams to address customer related issues and order questions

  • Look for areas to improve both processes and systems and automated solutions

Minimum qualifications

  • Fluent Italian, plus additional European language

  • You have great communication skills

  • You can identify trends and propose solutions to recurring problems

  • You have Microsoft Office Skills and like to learn about new platforms and tools

  • You enjoy working in a customer service role providing live support

  • You will work from7 am until 3.30 pm weekdays

#LI-SH1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Similar Jobs (1)Client Services Specialist - German Speakerlocations Dublin, IRL time type Full time posted on Posted 2 Days Ago

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

#J-18808-Ljbffr