Senior Solutions Consultant

3 weeks ago

Dublin, Dublin City, Ireland Zendesk Full time
Overview

Senior Solutions Consultant role at Zendesk. The Senior Solutions Consultant is responsible for all technical, solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.

Location

Location: Dublin, County Dublin, Ireland

Responsibilities
  • Work with Sales, Marketing, Product Managers and other cross-functional team members to provide the technical bridge between our Sales team and prospects.
  • Take ownership of the prime technical relationship with prospects to drive customer happiness by proactively delivering technical information to our customers onsite and virtually.
Requirements
  • 5+ years of presales experience
  • Understanding of how AI is impacting the customer service business, as well as knowledge of AI Technologies such as LLMs and ChatGPT
  • Knowledgeable of web and scripting technologies HTML, CSS, JavaScript, JSON and SaaS applications
  • Experience mapping RFI/RFP requirements to software solutions
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Knowledge of SaaS business applications
  • Knowledge of one or more of the following: Customer Service Software; AI, Automation and Bots; ITSM; Data warehousing; Business intelligence; Workforce Management; QA; Integration & middleware
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Outstanding solution scoping abilities, using existing solutions and influencing new product development
  • Bachelor's degree or equivalent experience; graduate degree is a plus
  • Must be willing to travel
  • Strong passion and people skills; ability to work independently on multiple projects
Desired Skills
  • Previous consulting experience implementing enterprise class software solutions
  • Domain expertise in specific industries
  • Knowledge of CCaaS and peripheral technologies
  • Experience in facilitating Design Based Thinking sessions
  • Ability to develop reference architecture in support of client solution
Work arrangement

Hybrid in this role is designed to give you a rich onsite experience packed with connection, collaboration, learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Equality, Diversity & Inclusion

Zendesk is an equal opportunity employer, and we are proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application, please send an email to peopleandplaces@zendesk.com with your specific accommodation request.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Consulting, Information Technology, and Sales
  • Industries: Software Development
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