Retail Team Lead

7 days ago

Dublin, Dublin City, Ireland Canada Goose Full time

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Location:

Dublin

Address

C/O Leman Solicitors Dublin, 4 Ireland

Job Title

Retail Team Lead (Dublin)

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

What You'll Do:

  • Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track, report and measure relevant KPIs.
  • Teach, coach, and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
  • Address customer issues and coach team on resolutions.
  • Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools.
  • Support a culture of talent development and ongoing education for the store team.
  • Maintain an inclusive and diverse working environment.
  • Lead, execute, and follow up on all educational initiatives and strategies.
  • Actively coach and develop team members to improve performance and foster growth.
  • Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey.
  • Inspire and support an outstanding employee experience and drive Employee Engagement.
  • Maintain an open-door environment that encourages feedback and discourse.
  • Support store management team in recruitment efforts aimed at building external network of talent.
  • Teach, coach, and ensure consistent use of strategic tools – communications platform, payroll management, queue management, learning management, virtual appointment platform.
  • Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
  • Achieve or exceed sales targets including both the top and bottom-line results.
  • Continuously analyze key performance indicators and support action plans that drive performance.
  • Partner with store management to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour).

Let's Talk About You
  • 2 to 3 years of leadership experience in a related industry.
  • Bachelor's Degree in a related field is preferred
  • Experience working with luxury lifestyle brands is an asset.
  • Previous Flagship or high-volume traffic experience is an asset.
  • Experience in guest relationship management tools.
  • Payroll and expense management.
  • Solid understanding of retail math and metrics; using analytics to drive the business.
  • Guest experience enthusiast, driving performance through internal KPIs.
  • Analytical driver with keen attention to detail.
  • Is agile and able to quickly change course as needed.
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
  • Proficiency in another language is an asset.

What's in it For You?
  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesRetail Apparel and Fashion

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