Colleague Manager

4 days ago

Droichead Nua, Co Kildare, Ireland Marks and Spencer Full time
Overview

Colleague Manager – Lead and inspire your team in a fast-evolving retail environment. At M&S, we're reshaping how we serve customers and empower colleagues with innovation, agility, and excellence. If you're ready to lead with purpose and make a real impact, this new role offers an opportunity to contribute to our transformation.

Responsibilities
  • Take full accountability for your direct reports, owning their end-to-end experience.
  • Mentor and develop your team to be their best, celebrating success and managing performance effectively.
  • Collaborate with the store leadership team to deliver shared objectives.
  • Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
  • Act on customer feedback with urgency to go above and beyond.
  • Empower teams to take ownership of Service, Selling, and Filling.
  • Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
  • Ensure the store trades safely and legally at all times.
  • Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
  • Implement launches, events, and campaigns flawlessly, right first time.
  • Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
  • Raise the bar through coaching and performance development.
  • Lead your team to deliver a consistent and exceptional customer experience.
  • Drive sales and contribution through the consistent delivery of key inputs.
  • Demonstrate digital confidence across platforms including Time & Attendance, MyHR, Teams, and PowerBI.
People Accountabilities
  • Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work, scheduling, holiday management, and more.
  • Manage new starters through probation effectively.
  • Spot and develop talent to meet future succession needs.
  • Ensure duty of care calls and Returns to Work are completed promptly.
  • Conduct absence review meetings where applicable.
  • Complete 100% of check-ins, celebrating success and managing performance.
  • Ensure compliance learning is completed by all colleagues.

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