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Exceptional Customer Experience Manager
3 weeks ago
We are seeking a skilled Customer Service Manager to lead our team in delivering exceptional customer experiences.
As a key member of the shop team, you will be responsible for serving customers, building strong relationships, and encouraging repeat business.
You will work closely with colleagues to achieve targets and goals, maintaining high shop standards at all times.
Key Responsibilities:- Deliver outstanding customer service and build positive relationships with customers
- Urging safer gambling practices
- Process customer transactions, including cash handling
- Help demonstrate products and betting terminals to customers
- Handle customer complaints or concerns with empathy and problem-solving skills
- Maintain high shop standards, ensuring a clean and welcoming environment for customers
- Be 18 years of age or over
- Passion for delivering great customer service
- Strong communication and interpersonal skills
- Self-motivated and proactive
- Ability to deal with challenging situations in a calm and professional manner
- Optional overtime subject to availability
- Pension Scheme and annual ShareSave
- Discounts with hundreds of retailers through Entain Deals
- Healthcare and wellbeing support
- Development opportunities
Join our winning team and be part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, please contact us.
We comply with all applicable recruitment regulations and employment laws globally.
