Contract Manager

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programmes covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 133 offices in 49 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Our global Infrastructure team works acrosstransport,utilities,poweranddefenceindustries. Our infrastructure experience and expertise enable us to develop and deliver comprehensive solutions, managing complexity and helping our clients meet their goals.

The role

The Contract Manager will oversee contract requirements on a Professional Services Contract (PSC), ensuring adherence to all terms and conditions. They will ensure service obligations are met in line with the contract obligations register, bid commitments and the client requirements. In collaboration with the client team, the Contract Manager will establish appropriate internal structures for effective contract management. On a large project, they will also lead and support a contract management team.

The Contract Manager will handle daily contract issues as they arise to ensure the seamless delivery of services and foster a culture of collaboration and partnership with the client team. They will assist in monitoring performance based on contractually agreed key performance indicators and ensure the client achieves maximum value for money by supporting and developing best practices in contract management.

Responsibilities

• Manage daily service contract operations to ensure continuous and smooth service delivery.
• Ensure adherence to contract management standards, contractual terms and conditions, reporting requirements, and legal, regulatory, and client policies and procedures during contract administration activities.
• Negotiate and manage change orders, new task orders, claims, and dispute resolution processes in accordance with various contract forms, particularly NEC 4.
• Attend and assist in preparing for early warning, risk mitigation or other contractually required meetings.
• Develop and sustain positive relationships with project stakeholders, including clients, contractors, and internal teams.
• Support and provide guidance on best practice contract management and where required support training.
• Provide oversight and support the development of contract managers and contract administrators to successful deliver the service contract
• Prepare and review performance reports and contract documents.
• Develop, maintain and administer the contract obligations register associated with the service contract.
• Monitor contract performance against KPIs and analyse data to identify areas for improvement. Assist in establishing and monitoring key contractual performance indicators to support contract performance management.
• Oversee and manage the contract administration process, ensuring that any payments due reflect the true cost of works in accordance with the contracts.
• Oversee the development, implementation, and maintenance of contract administration procedures, processes, and systems to ensure compliance with the contract framework. This includes:
• • Structured and filed record keeping.
  • Executing financial management operations.
  • Keeping records of risks and their potential impacts.
  • Managing the contract manual, processes, and procedures related to claims, organizing meetings, communication, and ensuring all issues are resolved or brought to the attention of relevant parties.
• Assist in managing any disputes that arise, ensuring they are resolved efficiently to maintain seamless and continuous service delivery.

Knowledge

• Minimum of 10 years working in contract management, with 5+ years' experience on professional services contracts (PSC) of considerable scale and complexity.
• Experience providing strategic leadership and direction in contract management, establishing effective frameworks, processes, and performance metrics.
• Expert knowledge of contract management principles, methods, techniques, systems, and toolkits.
• Experience of working within both consultancy and client or contractor environments an advantage.
• Experience with the NEC PSC – Option C and E – essential.

Skills

• Ability to develop and implement contract management strategies, administering contracts at a senior level.
• Excellent communication skills and an ability to establish robust relationships with internal and external stakeholders and teams.
• Strong negotiation skills and ability to influence.
• Strategically minded with a considered and consistent approach to decision-making and leadership.
• Ability to create a collaborative culture across the project team, governing and driving a positive, inclusive, and transparent approach to service delivery.

Qualifications

• Minimum level 8 degree (or equivalent) in relevant subject, e.g. quantity surveying).
• Level 9 Masters (or equivalent) in relevant field would be advantageous.
• Chartered member of a relevant professional body.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

You can find out more about us at Home | Turner & Townsend.

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,to submit candidates for review.