Account Manager

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Overview

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

As the Account Manager on this Global Beer, Wine + Spirits brand, you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. Regarding print, point of sale (POS) and branded merchandise, you will remain in contact with suppliers and clients, taking ownership of the relationship and developing it further. You will negotiate costings and timescales for each job and select the most appropriate supplier.

Key Responsibilities

• Provide technical input and advice on print projects as required.
• Take briefs from the client including full specification details and deadline dates and manage from start to finish.
• Suggest alternative options and innovation where possible.
• Produce detailed specifications for internal and external clients based on client knowledge.
• Brief suppliers on client requirements.
• Deliver a high level of customer service.
• Monitor projects to ensure they are delivered to specification and on time.
• Ensure activity is recorded using the designated company tools.
• Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.
• Implement new methods and procedures as required.
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
• Ensure invoicing procedures are followed.
• Able to attend meetings away from the client site as required.
• Press passing when required and often out of normal working hours.
• Work with client stakeholders to identify new business opportunities.
• Agree and manage budgets and P+Ls.
• Ensure profit is maximised through analysis of performance.
• Deliver services to meet and exceed contracted SLAs.
• Manage and monitor objectives to meet key business drivers.
• Ensure compliance with Regulatory and Company policies.
• Measure customer satisfaction and take appropriate action.

Knowledge, Skills + Experience

• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
• Experience in a client facing role is essential.
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
• POS conceptual experience.
• Previous experience working in print essential.
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
• Leadership and management experience is desirable.
• Numerate with a strong commercial understanding.
• Ability to manage multiple projects simultaneously.
• Strong time management and prioritisation skills.
• Able to prioritise workload in a high energy environment.
• Has a high level of technical print knowledge with detailed understanding of different techniques.
• Experienced and confident with press passing.
• Is professional, courteous and calm under pressure.
• Has a project management mind-set.
• Process driven, with an eye to sales and business development.
• Approachable and confident to offer advice in meetings.
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
• Knowledge of Microsoft Office and Google Apps is preferred but not essential.

Equal Opportunity

HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. If you require this job advert in an alternative format or need assistance, please reach out to We carry out pre-employment background checks appropriate for the country you are based in, including employment history, right to work, identity, professional qualifications, criminal record, sanction file and/or CIFAS checks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Advertising Services

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