CRM Trainer

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Unijobs on behalf of our public sector client have a requirement for a suitably skilled CRM Development Trainer to join their team. The duration of this post is 6 months initially with possible extensions thereafter. This role will be Flexible/Hybrid Working role,but the successful candidate must be available to attend client sites when required.

Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.08 per hour based on an annualised salary of €56,757. You will accrue 30 days annual leave per year and paid Bank Holidays.

Access to appropriate transport with a full Driving Licence is essential to fulfil the requirements of this role.

• Provide training as required to CRM Help Desk teams and processes to the user base, both face-to-face training or on-line (virtual) via MS Teams or similar products.
• Develop and deliver training courses and module content using different media for support teams in the SAP CoE department. (eLearning and classroom courses).
• Develop and deliver training courses and module content using different media for end users.
• Investigate eLearning opportunities to standardise and automate key learning aspects.
• Work with subject matter experts to create, develop and update training content (documents, videos, demos, simulations, courses etc.) on a learning management system.
• Design, develop and maintain an induction programme to new SAP CoE Customer eXperience starters.
• Work with the subject matter experts in acquiring knowledge transfer on new system developments.
• Evaluate the effectiveness of training programs and make improvements as needed.
• Work collaboratively with the SAP CoE various functions in identifying training needs and solutions.
• Design a range of learning interventions covering CRM and behavioural skills, including role specific training.
• Identify goals and desired outcomes and establish assessment standards and benchmarks to evaluate levels of success.
• Utilise various training methodologies and technologies to ensure effective learning experiences.
• Monitor learning impact and effectiveness as part of continuous service improvements.
• Lead and participate in ongoing service improvements and delivery opportunities.
• Provide and validate Help Desk analytics and reporting requirements, including attendance logs and other necessary records.
• Utilise digital learning materials that facilitate learners in acquiring knowledge, skills and competencies in an effective and engaging manner.
• Contribute to documenting and communicating changes to relevant stakeholders and customers through various mediums and channels.
• Act as a change agent to drive continuous improvement throughout.
• Be responsible for a values-based approach to education and development in line with HSE values.
• Contribute and implement mechanisms to achieve and maintain quality standards.
• Conduct thorough research to stay updated with emerging technologies, latest industry trends and best practices.
• Promote an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organisation as a whole.
• Foster a positive team culture and positive and engaging learning environment.
• Provide support for other tasks as deemed appropriate by the SAP Centre of Excellence management team.

Eligibility Criteria:

• A third level qualification and / or training qualification.
• A minimum of 3 or more years in a similar role.
• Demonstrate strong organisational, communication, presentation, and people skills.
• Sufficient experience working in Help Desk or Service Desk environments, with strong customer focus orientated service delivery.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Team player with a focus on continuous improvement.
• Familiarity with interactive learning activities.
• Excellent written and verbal communication skills demonstrating a command of the English language.

Other Requirements:

• Preferred experience working in financial services support background.
• Flexibility in working hours to meet the needs of the service.

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

Unijobs is an equal opportunities employer

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeTemporary

Job function

• Job functionConsulting, Design, and Training
• IndustriesIT Services and IT Consulting and Hospitals and Health Care

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