Assistant Front Office Manager

5 days ago

Maynooth, Co Kildare, Ireland Kilkea Castle Hotel & Golf Resort Full time

3 days ago Be among the first 25 applicants

We are currently recruiting for Assistant Front Office Manager to join our growing team here at Kilkea Castle.

Do you want to join a certified Great Place to work? With over 90% of our Team saying they're proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.

We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:
Assistant Front Office Manager

Reporting To:
Front Office Manager

Job Description:
The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay as well as supporting team members on a daily basis with any queries and issues that may arise and assisting the management team to drive and deliver positive results.

Key Responsibilities:

  • To assist the Front Office Manager with all responsibilities of the front office department and with managing and monitoring the employees while ensuring guests receive prompt and courteous service.
  • Communicate expectations to team members through departmental orientation, training programs, performance reviews, monthly departmental meetings, and daily team briefings.
  • Assist with the recruitment of the front desk team, ensuring a strong talent bank is in place.
  • Ensuring any staff on duty follow required procedures during their shift and delegate tasks to team members.
  • Assist Front Office Manager in completing weekly/fortnightly rotas and conduct monthly departmental meetings.
  • Liaise with accounts regarding any ledger or other queries, and take any action required.
  • Maximise in-house selling and encourage other staff on duty to do so.
  • To understand and carry out reservation procedures to Company standard and liaise with Reservations with regards to book-outs/no-shows.
  • To develop, motivate and carry out one-to-one reviews, job chats and appraisals of all Front Office staff.
  • Report any comments, complaints and compliments to Senior Management.
  • Ensure necessary operational tools and supplies are available to employees to carry out their duties effectively.
  • To assist Front Office Manager with controlling and analysing departmental costs to ensure performance against budgets set.
  • To maintain appropriate standards of conduct, dress, hygiene and appearance of front office team members and ensure high level of personal/work cleanliness within the department.
  • To perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week.
  • Ensure all duties are carried out in a safe manner in regard to Health & Safety of themselves, fellow team members and guests.
  • Carry out additional duties as assigned by Senior Management.
  • Establish and maintain effective internal communication, including daily and monthly meetings with all housekeeping staff, ensuring optimum teamwork and productivity.
  • To attend training meetings / seminars as requested and train new members of staff to required standard.
Skills/Requirements:
  • Previous experience in a similar role in a 3 or 4 star hotel preferred.
  • Valid work permit for a minimum of 12 months is required.
  • Working knowledge of HotSoft or similar hotel software an advantage.
  • Professionalism and competency abilities in terms of operational/technical skills.
  • Efficiency in controlling departmental labour costs and in team development.
  • Problem solving, leadership, and excellent customer service skills as well as punctuality in all aspects of work duties.
  • Enthusiasm, passion and interest in their work and what they do.
  • Commitment to continuous improvement.
  • Compliance with company policies and procedures.
  • Ability to embrace change, to learn and to adapt to new methods/systems.
Benefits:
  • Discounts across entire resort.
  • Competitive hourly rate.
  • Meals while on duty.
  • Employee recognition.
  • Bike to Work scheme.
  • Employee Assistance Programme and PRSA Scheme.
  • Continuous training and development.
  • Uniform provided.
  • Gratuities.

Kilkea Castle is an equal opportunities employer.

Skills:
  • Front Office
  • Hotel Reception
  • Guest Management
  • Reservations
  • People Skills
  • People Management
  • Guest Relations
Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Other

Industries:

Administrative and Support Services

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