Customer Service Assistant

4 days ago

Leifear, Donegal, Ireland BOYLE Sports Full time
Overview

Role: Customer Service Assistant - Lifford at BOYLE Sports. You will be responsible for providing an outstanding customer experience through a helpful, friendly and knowledgeable approach. The day to day involves assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role includes opening and closing the business and, on occasion, you may be required to manage shop operations.

Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • You will have the opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System in a timely manner.
  • To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop.
  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures (safety, compliance and shop operations) are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach
Desirable Skills And Experience
  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Gambling Facilities and Casinos
#J-18808-Ljbffr

  • Customer Service Assistant

    3 weeks ago

    Leifear, Donegal, Ireland BOYLE Sports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: LiffordRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the...

  • Retail Customer Support Specialist

    4 days ago

    Leifear, Donegal, Ireland beBeeCustomerSupport Full time €20,000 - €25,000

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Service Support Assistant. The successful candidate will be responsible for delivering an exceptional customer experience through excellent communication and problem-solving skills.The role involves working in a fast-paced retail environment, providing...

  • Healthcare Assistant

    5 days ago

    Leifear, Donegal, Ireland Irish Wheelchair Association Full time

    Ranked 2nd in The Irish Independent "Ireland's Best Employer 2025" list, we would like to invite applications from committed and caring Healthcare assistants (Personal Assistants) who are interested in joining our team in the below locations in Donegal;.Lifford & Surrounding Areas.The position on offer is 1 full time & 1 part-time role upto 18.5 hours;...

  • Chef - Lifford, Donegal - Donegal Meats

    4 weeks ago

    Leifear, Donegal, Ireland Mcg Facilities Management Ireland Ltd Full time

    If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which can offer unrivalled opportunities for career progression, then we have a role for youWe are currently recruiting for a Chef to join our team based at Donegal Meats in Lifford.This is a great opportunity to join a world leading...

  • Team Leader

    4 weeks ago

    Leifear, Donegal, Ireland Rehab Group Full time

    The Rehab Group We are an independent voluntary organisation providing services and support for people with disabilities and their families for more than 70 years.Our work positively impacts the lives of over 12,000 people with disabilities, equipping them with the confidence, skills, and self-belief to achieve their expressed goals We Welcome All...

  • Caregiver Opportunity

    5 days ago

    Leifear, Donegal, Ireland beBeeCare Full time €15,390 - €17,352

    Healthcare Assistant Role Overview\Entities need caring and supportive professionals to assist with daily living activities, maintain their independence and promote overall well-being. As a Healthcare Assistant, you will play a vital role in delivering exceptional care services to individuals in their homes and communities.\

  • Robotics Business Development Lead

    20 hours ago

    Leifear, Donegal, Ireland beBeeCustomerSuccess Full time €45,000 - €60,000

    We are seeking an exceptional professional to join our team as a Customer Success Manager.This is a hands-on, relationship-focused role supporting customers through the successful onboarding, deployment, and performance of our robotic systems. You will be the face of our company to European partners, helping ensure they get the most out of their investment,...

  • Technical Sales Consultant

    3 days ago

    Leifear, Donegal, Ireland Finning International Full time

    Company:Sitech Technology Systems (Ireland) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:Technology and innovation are at the heart of everything we do.SITECH UK and Ireland are the exclusive dealer for Trimble Machine Control Systems and experts in deploying Site Positioning Systems and construction site software across the industry.Our...

  • Senior Construction Manager

    4 days ago

    Leifear, Donegal, Ireland beBeePreconstruction Full time €110,000 - €130,000

    Lead Pre-Construction SpecialistWe are seeking an experienced professional to lead our pre-construction team in achieving contract requirements. The successful candidate will develop and implement effective budgeting, scheduling, and organization strategies for the preconstruction services team.About the Role:Project Leadership: Lead the preconstruction team...

  • Motor Team Operations Specialist

    3 days ago

    Leifear, Donegal, Ireland beBeeBroker Full time €45,000 - €60,000

    Job Title: Motor Team Broker Support AdvisorAbout the Role:The successful candidate will be part of a dynamic team, working closely with underwriting, claims, accounts, and broker partners to support day-to-day operations.Key Responsibilities:Review broker referrals to determine if risks are acceptable within authority limits.Respond to queries from broker...