Technical Support Representative

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About Proofpoint
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Company Overview
Proofpoint is one of the fastest growing publicly listed cybersecurity firms globally, protecting Social Media, Cloud applications, mobile apps and Email channels. People are at the heart of our solutions, and we're customer-focused, collaborative and committed to excellence. We deliver meaningful innovation that helps manage today's biggest threats.

The Role
We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.

Do you have a passion for educating customers on technology solutions? Here in Proofpoint's Customer Support team, we take pride in delighting and empowering our customers by providing superior customer service and believe a friendly and helpful personality teamed with technical acumen are the keys to success.

Do you have the need for speed? As our customer base grows and our technology solutions are updated, we strive to work efficiently in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.

Ever spend time learning something new, just because you were curious? As part of a quickly expanding support team, we each have the opportunity to become subject matter experts. We value someone who can learn independently and quickly.

Have a desire to work independently AND part of a team? We believe it's important to have demonstrated the ability to work independently or as part of a team. While most of the work we do is independent, we work as a team to meet the needs of all customers using collaborative techniques with others on the team.

Your day to day

• Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint employees) and external customers (Administrators)
• Proactively research and integrate product changes into daily support process
• Maintain a consultative approach to customer support and program implementation
• Act as an intermediary between customers and internal teams to resolve escalated and technical issues
• Maintain the customer-facing knowledge-base documentation
• Perform other duties as assigned

What You Bring To The Team

• Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
• Experience troubleshooting browsers, networks, and general HTML is an added bonus
• Must enjoy the rewards and challenges of a large dynamic, collaborative group
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confidence, and enthusiastic attitude for customer support
• Demonstrate innate customer care with strong verbal and written communication skills
• Demonstrate smart decision making with attention to detail
• Ability to identify resources and achieve exceptional customer satisfaction

Why Proofpoint
We are devoted to helping our customers protect their greatest assets and biggest security risk their people. That's why we're a pioneer in next-generation cybersecurity. We welcome candidates from all walks of life. Apply today and explore your future.

Compensation and Benefits
A comprehensive compensation and benefits package includes competitive pay, comprehensive benefits, learning and development programs, flexible work environment, wellness days, recognition, and global collaboration opportunities.

How to Apply
Interested? Submit your application here. We can't wait to hear from you

Note
If you need accommodation during the application or interview process, please reach out to