Technical Support Representative

2 weeks ago

Cork, Cork, Ireland Proofpoint Full time
About Us

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Company Overview

Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.

People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.

The Role

We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.

Do you have a passion for educating customers on technology solutions?

Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.

Do you have the need for speed?

As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.

Ever spend time learning something new, just because you were curious?

As part of a quickly expanding support team, we each have the opportunity to become subject matter experts We value someone who can learn independently and quickly.

Have a desire to work independently AND part of a team?

We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.

Your day to day
  • Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
  • Proactively research and integrate product changes into daily support process
  • Maintain a consultative approach to customer support and program implementation
  • Act as an intermediary between customers & internal teams to resolve escalated & technical issues
  • Maintain the customer-facing knowledge-base documentation
  • Perform other duties as assigned

What You Bring To The Team
  • Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
  • Experience troubleshooting browsers, networks, and general HTML is an added bonus
  • Must enjoy the rewards and challenges of a large dynamic, collaborative group
  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently
  • High energy, confidence, and enthusiastic attitude for customer support
  • Demonstrate innate customer care with strong verbal and written communication skills
  • Demonstrate smart decision making with attention to detail
  • Ability to identify resources and achieve exceptional customer satisfaction
Why Proofpoint

We are wholly devoted to helping our customers protect their greatest assets and biggest security risk their people. That's why we're a pioneer in next-generation cybersecurity — and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #AB1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us
  • Competitive compensation
  • Comprehensive benefits
  • Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  • Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.].
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https //www.proofpoint.com/us/company/careers. We can't wait to hear from you
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