Senior Editor, Content

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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex queries that require a human agent. Intercom was founded in 2011 and serves nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and deliver value to our customers.

This is an AI-first era of customer service, and you'll be at the forefront of shaping the conversation. You will collaborate with our Demand Generation, Sales, and Product Marketing teams to create high-performing content that engages decision-makers and drives action.

• Write, edit, and produce exceptional content, including industry reports, guides, blogs, newsletters, and case studies.
• Collaborate with marketing, sales, and product teams to tailor content strategies to audience needs across every stage of the customer journey.
• Partner with internal subject matter experts to articulate and showcase our perspectives on AI and customer service.
• Coordinate with the design team to deliver visually appealing content across multiple formats.
• Craft powerful case studies that spotlight our customers\' achievements and demonstrate measurable impact.

• 5+ years of experience in content marketing or editorial roles, preferably within technology, AI, SaaS, or customer service.
• Exceptional writing, editing, and storytelling skills with the ability to craft clear, concise, and compelling content.
• Experience across multiple content formats (blogs, white-papers, case studies, social media, email marketing, etc.).
• Proven experience developing customer stories that communicate business impact.
• Familiar with SEO best practices, content analytics, and full-funnel digital marketing metrics.
• Cross-functional collaboration experience with marketing, sales, product, and customer advocacy teams.
• Excellent organizational, planning, and project management skills with the ability to manage multiple projects and deadlines.
• Track record of managing large-scale content projects from ideation through execution and performance analysis.

• Competitive salary and equity in a fast-growing start-up
• Lunch provided on weekdays and fully stocked kitchen
• Regular compensation reviews
• Pension scheme with employer match up to 4%
• Health and dental insurance for you and your dependents
• Flexible paid time off
• Paid maternity leave and 6 weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks (and Windows where needed)

Intercom has a hybrid working policy; in-office presence is expected at least three days per week. We foster a diverse, respectful culture and do not advocate on behalf of the company or employees on political topics in internal or external communications. We respect personal opinions on personal time; the focus remains on doing incredible work to achieve our goals and uphold our core values. Intercom is an equal opportunity employer and does not discriminate based on protected characteristics.

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• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Technology, Information and Internet

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